Front Desk Assistant

LifeWorks Wellness Center; Idaho; On-site; USD 19,000 - 25,000; Full time

Job summary

LifeWorks Wellness Center seeks a friendly Front Desk Assistant to be the first point of contact for patients, ensuring a warm, organized, and informative experience as they move through the clinic.

The role requires excellent customer service, clear communication, and the ability to multitask in a fast-paced medical office environment; standard hours are 7am–3pm, full-time, on-site.

Qualifications

• Excellent customer service skills with a warm, welcoming attitude.
• Strong communication skills and ability to work collaboratively with clinic staff.
• Ability to multitask and stay organized in a fast-paced environment.
• High attention to detail and reliability in maintaining a tidy, well-stocked reception area.
• Demonstrated professionalism, integrity, and commitment to patient care.
• Must be able to pass a criminal background check & drug screen.

Responsibilities

• Greet and welcome patients warmly as they arrive at the clinic.
• Direct and escort patients to the appropriate area or check-in point.
• Answer patient questions and provide clear guidance on where to go next.
• Keep the reception and waiting area clean, organized, and presentable at all times.
• Monitor and restock reception area supplies, including coffee, water, and other guest amenities.
• Maintain a calm, friendly, and professional demeanor with all patients and visitors.
• Communicate effectively with clinical and administrative staff regarding patient arrivals.
• Assist with general front office tasks as needed to support daily clinic operations.

Skills

Customer service

Communication

Multitasking

Detail oriented

Professionalism

Background check

Education

High school diploma

Tools

Scheduling software

Job description

Overview

LifeWorks Wellness Center is seeking a friendly and organized Front Desk Assistant to join our patient-centered clinic. In this role, you will be the first point of contact for our patients, creating a warm and welcoming experience from the moment they arrive. You will play an important part in helping patients feel comfortable and informed as they move through our clinic.

Who we are

LifeWorks Wellness Center is one of the largest integrated practices in the U.S. Patients travel from all over the world to receive our holistic, life-changing treatments for chronic health conditions.

Key Responsibilities

• Greet and welcome patients warmly as they arrive at the clinic.
• Direct and escort patients to the appropriate area or check-in point.
• Answer patient questions and provide clear guidance on where to go next.
• Keep the reception and waiting area clean, organized, and presentable at all times.
• Monitor and restock reception area supplies, including coffee, water, and other guest amenities.
• Maintain a calm, friendly, and professional demeanor with all patients and visitors.
• Communicate effectively with clinical and administrative staff regarding patient arrivals.
• Assist with general front office tasks as needed to support daily clinic operations.

Qualifications

• Excellent customer service skills with a warm, welcoming attitude.
• Strong communication skills and ability to work collaboratively with clinic staff.
• Ability to multitask and stay organized in a fast-paced environment.
• High attention to detail and reliability in maintaining a tidy, well-stocked reception area.
• Demonstrated professionalism, integrity, and commitment to patient care.
• Must be able to pass a criminal background check & drug screen.

Education & Experience

• High school diploma or equivalent required.
• Prior experience in a customer service, or front desk role preferred.
• Experience in a medical or clinical office setting is a plus.
• Experience using basic office or scheduling software is a plus.

Language Skills

Must speak English. Any other language is a plus. Must have excellent interactive communication skills, making patients feel comfortable and at-ease.

Physical Demands of Position

While performing the duties of this job, must be able to stand and/or sit for extended periods of time. Must be able to lift up to 10 pounds (e.g., restocking supplies). Must be able to move about the reception and clinic area to assist and direct patients. Must be able to move between clinic buildings and navigate stairs as needed.

Hours

Monday through Friday 7am to 3pm. This is a full‑time hourly position with a minimum of 37.5 hours per week.

Equal Employment Opportunity

LifeWorks Wellness Center (LWC) is an equal employment opportunity employer. All individuals seeking employment are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy status, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Additionally, LWC will provide all reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship to the company.