Front Desk ASC

Physician Partners of America; Plano (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization in Texas is seeking a Front Desk ASC to manage patient interactions and daily front office tasks. You will greet patients, prepare charts, schedule surgeries, and assist with financial expectations. The ideal candidate has at least 2 years of medical office front desk experience and excels in customer service and communication skills. Join a fast-paced environment with a dedication to patient care and support.

Qualifications

• 2 years prior medical office front desk experience.
• Knowledge of HIPAA standards.
• Experience working collaboratively in a team-oriented environment.

Responsibilities

• Greet patients upon entry and handle front office tasks.
• Prepare charts and schedule patients into the computer program.
• Assist with calls to patients regarding financial expectations.

Skills

Excellent customer service skills

Good verbal and written skills

Ability to prioritize and multi-task

Strong customer service orientation

Analytical and problem solving skills

Tools

MS Office (Word, Excel, Power Point, Outlook, Visio, Project, Sharepoint)

Job description

Front Desk ASC

JOB TITLE: Front Desk ASC

JOB SUMMARY: The primary responsibilities of this position are to greet patients upon entry and handle daily front office tasks and surgery days. The important function is to assure charts and deposits are accurate and perform ongoing and occasional audits.

JOB DESCRIPTION:

• Prepare charts daily
• Schedule patients into HST, the ASC computer program, at least 2 weeks out and checked daily for updates
• Assist with phone calls to patients at least 3-5 days prior to surgery with financial expectations
• Offer patients payment plans if needed per policy
• Check in patients Prepare deposits and complete deposit logs
• File packing slips
• Answer phones with a pleasant, professional demeanor within 4 rings
• Scan invoices
• Scan charting into the EMR system
• Log chart audits and patient satisfaction scores
• Co-pay collections, invoices, deposit logs, charts, and expected audits completed in timely manner
• Demonstrate professional, courteous demeanor with patients, visitors, and staff
  
  
  

JOB REQUIREMENTS:

• 2 years prior medical office front desk experience
• Excellent customer service skills
• Good verbal and written skills
• Proficient with computer programs and office equipment
  
  
  

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of HIPAA standards
• Ability to prioritize and multi-task in a fast paced, changing environment
• Ability to calculate payment amounts for patient responsibility and co-pays
• Analytical and problem solving skills
• Computer skills with MS Office (Word, Excel, Power Point, Outlook, Visio, Project, Sharepoint, etc.).
• Great oral and written communication, and listening skills.
• Strong customer service orientation.
• Experience working collaboratively in a team-oriented environment.
  
  
  

HOURS AND WORKING CONDITIONS:

Our ASCs are located in Florida and Texas. The job will be Monday through Friday and work hours may be subject to change with surgery schedule. Noise or Vibrations: Copy machine, phones, computer and printer, other office equipment