Front Desk Representative

Non; Glen Burnie (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO 96 hours first year

7 holidays

401k with employer match

Health benefits (Medical/Dental/Vision

Voluntary benefits

Job summary

Non is seeking a Front Desk Representative to support patient information flow, registration, and financial services at the practice site. You will greet patients, collect insurance data, and perform data entry in the EMR while maintaining confidentiality and excellent customer service.

Responsibilities include scheduling, answering routine inquiries, handling payments, and ensuring accurate records. The role requires strong communication and the ability to multitask in a healthcare setting.

Qualifications

• High School Diploma or equivalent required.
• Experience with EMR and patient registration is preferred.
• Strong communication and customer service skills required.
• Ability to handle multiple tasks with accuracy and confidentiality.

Responsibilities

• Perform patient check-in and check-out, data collection, and registration.
• Greet patients and answer routine inquiries; provide general office support.
• Process payments, co-pays, and gather insurance information.
• Enter data into EMR and maintain accurate patient records.

Skills

Customer service

Communication

Data entry

Multitasking

HIPAA compliance

Teamwork

Education

High School Diploma or equivalent

Associates Degree

Tools

Electronic Medical Record (EMR)

Phreesia tablets

Patient portal

Job description

The Front Desk Representative facilitates the flow of patient information across the continuum of care including data collection of insurance demographics when a patient arrives at the practice site Performs duties necessary to ensure patients are scheduled checked in and checked out an accurate and timely manner Performs patient registration patient financial services and data entry greeting and referring patients answering routineadministrative inquiries and general office support activities as appropriate

Essential Duties and Responsibilities

• Perform job in accordance with Company Mission vision and goals
• Provides exceptional customer service to patients and their families
• Exercises confidentiality in all areas abiding by HIPAA rules and regulations
• Collects and verifies all demographic Insurance and Financial information and enters information into Electronic Medical Record EMR
• Assists patients with Phreesia tablets and medical forms as necessary
• Obtains patient emails for patient portal registration
• Collects co pays co insurances deductibles and past due balances for all patients
• Performs daily reconciliation of all money collected
• Processes patient intake forms and schedules follow up appointments through EMR
• Schedules follow up appointments in accordance with insurance guidelines
• Organizes and performs work effectively and efficiently and demonstrates standards of performance ownership teamwork communication compassion that support patient satisfaction and principles of service excellence
• Ensures all necessary paperwork and documentation ie referrals ID insurance cards etc are up to date and present at the time of service
• As needed handles phone inquiries from patients and others screens calls to ascertain nature and urgency of inquiry and refers callers to the appropriate personnel
• Makes appointments via telephone patient portal and in person
• Responsible for copying barcoding and scanning medical records as needed
• Responsible for maintaining cleanliness of patient waiting area
• Prepares procedure packets
• Participate in and complete all required trainings and in services
• Performs other duties as assigned

Minimum Qualifications

• High School Diploma or equivalent
• Must have knowledge of Internet and Microsoft Office software
• MS Word
• MS Excel
• MS PowerPoint
• MS Outlook
• Must have excellent written and oral communication skills including exceptional customer service
• Must be able to establish and maintain effective working relationships with doctors clinical staff other co workers and the public
• Must be able to work individually as well as within a team
• Must be able to accurately collect and maintain money
• Must be able to follow both verbal and written instructions
• Must be able to work a flexible schedule
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations
• Must be able to multi task and prioritize
• Must demonstrate extreme attention to detail
• Must possess strong organization skills
• Must be able to problem solve and use reasoning
• Must be able to meet predefined quality standards
• Must maintain and project a professional attitude and appearance at all time
• If working in an ASC must provide proof of influenza vaccination annually must wear a procedure mask if refusing the flu vaccine
• If working in an ASC must complete two 2 step PPD
• Must complete all regulatory competencies in accordance with working in the ASC
• Must have a working knowledge of the healthcare field and medical specialty as well as medical terminology
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance

Preferred Qualifications

• Associates Degree from an accredited college or university
• One 1 year of prior experience working with an Electronic Medical Record EMR

Driving/Travel

• The employee must have reliable transportation
• Travel for this position may be required up to 25
• While the primary workplace may be closest to the employees home work assignments could be in any of the Companys locations

Compensation and Benefits

• Pay Range 1700Hr 1900Hr
• PTO Up to 96 hours in first year pro rated based on start date
• Holidays 7 New Years Day Memorial Day Independence Day Labor Day Thanksgiving Day After Thanksgiving Christmas Day
• Retirement 401k with employer match
• Health Benefits Medical single and family Dental single and family Vision single and family
• Other Company Paid Benefits Short Term Disability Long Term Disability Basic LifeAD&D Employee Assistance ProgramOther Voluntary Benefits Voluntary Life Accident Critical Illness Hospital Indemnity