Front Desk and Sales Associate

Goldfish Swim School; Plantation (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Goldfish Swim School is seeking a friendly Front Desk and Sales Associate to welcome families, guide enrollment, and support daily front desk operations. You will respond to inquiries, handle outbound enrollment calls, and assist with merchandise and checkout. CPR/First Aid/AED certifications will be obtained through Goldfish Swim School as needed.

Evening and weekend availability is required. The role emphasizes a people-first approach, clear communication, and a proactive, organized mindset to

Qualifications

• Customer service experience is preferred.
• Strong verbal communication skills and a friendly phone presence.
• CPR, First Aid and AED certifications must be obtained through Goldfish Swim School.

Responsibilities

• Greet members and families at check-in and ensure a welcoming experience.
• Answer phones, respond to inquiries, and conduct outbound member enrollment calls.
• Guide families through the enrollment process with effective sales and customer service techniques.
• Handle customer concerns professionally and resolve issues.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with care and professionalism.
• Maintain a tidy, stocked front desk, snack area, changing rooms, restrooms and lobby.
• Enforce safety rules and administer first aid when necessary.

Skills

Customer service

Communication

CPR/First Aid/AED certs

Basic computer skills

Administrative experience

Job description

Job Title: Front Desk and Sales Associate

Reports to: Assistant Manager - Sales

FLSA Status: Part time, Non-Exempt

• Spanish-speaking ability preferred to support our Spanish-speaking customer base.

Summary

We’re looking for a friendly, driven, and detail-oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people-first role - you’ll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast-paced environment, and take pride in making a great first impression, this role is for you.

Duties and Responsibilities

• Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach.
• Guide families through the student registration process using effective sales and customer service techniques.
• Handle customer concerns and complaints professionally, with a solution driven approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism and care.
• Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area.
• Enforce safety rules and administer first aid when necessary.

What We’re Looking For

• A natural communicator who is comfortable on the phone and in person with families of all backgrounds.
• Comfortable learning new software - we’ll train you on our systems.
• Organized, dependable, and proactive about following through on tasks and commitments.
• Previous customer service or administrative experience preferred.
• Basic computer skills.
• Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

What Success Looks Like

• Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
• Enrollment numbers grow because follow-up is consistent and conversations are genuine.
• The front desk runs smoothly - schedules are ready, check-ins are seamless, and nothing falls through the cracks.
• Families feel confident they’re in the right place from their very first interaction.

Our Culture

At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people-first, and committed to a golden experience every day. As a Front Desk and Sales Associate, you’re often the very first voice a family hears - and the reason they choose us.