Front Desk and Sales Associate

Goldfish Swim School; City of Niagara Falls (NY); On-site; USD 17,000 - 22,000; Part time

Job summary

Goldfish Swim School is seeking a friendly Front Desk and Sales Associate to greet families, guide enrollment, and handle inquiries in a fast-paced, people-first environment. You will be the welcoming face at the front desk and play a key role in delivering great first impressions.

The role requires strong communication with families, basic computer skills, and availability for evenings and weekends. CPR/First Aid/AED certifications are required through Goldfish Swim School.

Qualifications

• Natural communicator comfortable with families in person and on the phone.
• Willing to learn new software; training provided.
• Organized, dependable, proactive about completing tasks.
• Customer service or administrative experience preferred.
• Basic computer skills.
• CPR, First Aid, and AED certifications required.
• Must be available for evening and weekend shifts.

Responsibilities

• Greet members and families warmly at check-in and make them feel welcomed.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members.
• Guide families through the student registration process using sales and customer service techniques.
• Handle customer concerns and complaints professionally with a solution-focused approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism.
• Maintain a clean, organized front desk, snack area, changing rooms, restrooms and lobby.
• Enforce safety rules and administer first aid when necessary.

Skills

Communication

Sales

Customer service

Organization

Administrative skills

Basic computer skills

CPR/First Aid/AED

Evening/weekend availability

Tools

CRM software

Job description

Job Title: Front Desk and Sales Associate

Reports to: Assistant Manager - Sales

FLSA Status: Part time, Non-Exempt

Summary: We're looking for a friendly, driven, and detail-oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people-first role - you'll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast-paced environment, and take pride in making a great first impression, this role is for you.

Duties and Responsibilities:

• Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach.
• Guide families through the student registration process using effective sales and customer service techniques.
• Handle customer concerns and complaints professionally, with a solution driven approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism and care.
• Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area.
• Enforce safety rules and administer first aid when necessary.

What We’re Looking For:

• A natural communicator who is comfortable on the phone and in person with families of all backgrounds.
• Comfortable learning new software - we'll train you on our systems.
• Organized, dependable, and proactive about following through on tasks and commitments.
• Previous customer service or administrative experience preferred.
• Basic computer skills.
• Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

What Success Looks Like:

• Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
• Enrollment numbers grow because follow-up is consistent and conversations are genuine.
• The front desk runs smoothly - schedules are ready, check-ins are seamless, and nothing falls through the cracks.
• Families feel confident they're in the right place from their very first interaction.

Our Culture:

At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people-first, and committed to a golden experience every day. As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the reason they choose us.