Front Desk and Sales Associate

Goldfish Swim School; Farmington Hills (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Goldfish Swim School in Farmington Hills, MI is hiring a Front Desk and Sales Associate. As the welcoming face at our front desk, you’ll greet families, guide them through enrollment, and support members with a positive, professional attitude.

This part-time role requires strong communication, comfort with selling, and basic computer skills. You’ll handle phones, assist with merchandise, and ensure a clean, organized space while following safety procedures and first aid when needed.

Qualifications

• Friendly, people-first attitude when interacting with families.
• Willingness to learn new software and systems.
• Organized, dependable, and proactive about tasks.
• Previous customer service or administrative experience preferred.
• CPR, First Aid and AED certifications required through Goldfish Swim School.

Responsibilities

• Greet every member and family warmly at check-in and make them feel welcome.
• Answer phones, respond to inquiries, and conduct outbound sales calls.
• Guide families through enrollment using effective sales and service techniques.
• Handle customer concerns professionally with a solution-driven approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism.
• Maintain a clean, organized front desk, snack area, and lobby.
• Enforce safety rules and administer first aid when necessary.

Skills

Customer service

Sales

Phone communication

Enrollment guidance

Job description

Job Title: Front Desk and Sales Associate

Reports to: Assistant Manager - Sales

FLSA Status: Part time, Non-Exempt

Summary:

We’re looking for a friendly, driven, and detail-oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people-first role - you’ll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast-paced environment, and take pride in making a great first impression, this role is for you.

Duties and Responsibilities:

• Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach.
• Guide families through the student registration process using effective sales and customer service techniques.
• Handle customer concerns and complaints professionally, with a solution driven approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism and care.
• Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area.
• Enforce safety rules and administer first aid when necessary.

What We’re Looking For:

• A natural communicator who is comfortable on the phone and in person with families of all backgrounds.
• Comfortable learning new software - we’ll train you on our systems.
• Organized, dependable, and proactive about following through on tasks and commitments.
• Previous customer service or administrative experience preferred.
• Basic computer skills.
• Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

What Success Looks Like:

• Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
• Enrollment numbers grow because follow-up is consistent and conversations are genuine.
• The front desk runs smoothly - schedules are ready, check-ins are seamless, and nothing falls through the cracks.
• Families feel confident they’re in the right place from their very first interaction.

Our Culture:

At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people-first, and committed to a golden experience every day. As a Front Desk and Sales Associate, you’re often the very first voice a family hears - and the reason they choose us.