Front Desk Agent - Weekend Position 7a-3p

Fairfield Inn Nashville; Nashville (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Free uniforms

Paid time off

Job summary

Fairfield Inn & Suites is seeking a dependable Front Desk Agent to join our team for a Saturday and Sunday schedule. The ideal candidate will deliver warm, professional service, handle check-ins/outs, and assist guests with reservations and requests while upholding Marriott standards.

Must be reliable, punctual, and able to work independently or with a team. Previous front desk experience is preferred but not required.

Qualifications

• Strong customer service and communication skills.
• Ability to learn hotel systems and Marriott brand standards.
• punctual, prepared, and communicative.

Responsibilities

• Welcome guests with a warm, professional attitude and provide excellent customer service throughout their stay.
• Perform guest check-ins and check-outs accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and assist with reservations and special requests.
• Handle guest concerns and complaints professionally, working toward timely and satisfactory resolutions.
• Maintain accurate guest information, room assignments, payments, and other front desk records.
• Monitor the lobby and front desk area to ensure cleanliness, organization, and a welcoming atmosphere.
• Follow Fairfield Inn & Suites and Marriott brand standards, hotel policies, and established procedures.
• Communicate effectively with housekeeping, maintenance, and management to ensure guest needs are met.
• Monitor arrivals, departures, and room availability while maintaining accurate information in the hotel system.
• Remain attentive to guests and avoid distractions that interfere with providing quality service.
• Complete assigned tasks, shift reports, and handover notes before leaving the desk.
• Represent the hotel positively through professionalism, teamwork, honesty, and accountability.

Skills

Customer service

Communication

Dependability

Professionalism

Teamwork

Job description

Benefits:

• Employee discounts
• Free uniforms
• Paid time off

Fairfield Inn & Suites | Saturday & Sunday

Position Overview

Fairfield Inn & Suites is seeking a dependable, professional, and guest-focused Front Desk Agent to join our team for a Saturday and Sunday schedule. We are looking for someone who is serious about working, committed to their scheduled shifts, and ready to make a positive difference in our guests’ experiences. The ideal candidate will take pride in their work, demonstrate accountability, and help elevate our hotel through exceptional customer service.

Job Responsibilities

• Welcome guests with a warm, professional attitude and provide excellent customer service throughout their stay.
• Perform guest check-ins and check-outs accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and assist with reservations and special requests.
• Handle guest concerns and complaints professionally, working toward timely and satisfactory resolutions.
• Maintain accurate guest information, room assignments, payments, and other front desk records.
• Monitor the lobby and front desk area to ensure cleanliness, organization, and a welcoming atmosphere.
• Follow Fairfield Inn & Suites and Marriott brand standards, hotel policies, and established procedures.
• Communicate effectively with housekeeping, maintenance, and management to ensure guest needs are met.
• Monitor arrivals, departures, and room availability while maintaining accurate information in the hotel system.
• Remain attentive to guests and avoid distractions that interfere with providing quality service.
• Complete assigned tasks, shift reports, and handover notes before leaving the desk.
• Represent the hotel positively through professionalism, teamwork, honesty, and accountability.

Required Qualifications

• Must be dependable and committed to working every Saturday and Sunday as scheduled.
• Must arrive on time, be prepared to work, and communicate promptly regarding any unexpected issues.
• Must demonstrate strong customer service and communication skills.
• Must be professional, courteous, and able to remain calm when handling difficult situations.
• Must be comfortable learning hotel systems, procedures, and Marriott brand standards.
• Must be able to work independently, follow instructions, and take responsibility for assigned duties.
• Previous hotel front desk experience is preferred but not required for the right candidate.

What We Are Looking For

We are looking for more than someone to simply cover a weekend shift. We want an individual who takes their job seriously, understands the importance of reliability, and is willing to contribute to the overall success of our hotel. We need someone who shows initiative, welcomes guests with a genuine smile, follows through on responsibilities, and understands that every guest interaction matters.

Our goal is to take Fairfield Inn & Suites to the next level by improving guest satisfaction, strengthening our service standards, and creating memorable experiences for every guest. We are looking for someone who is ready to be part of that improvement.