Front Desk Agent — Unforgettable Guest Experience + Daily Pay

Donohoe Hospitality Services; Maryland; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Leaves of Absence

Retirement Plans

Paid Time Off

Hotel Room Discounts

Minimum 32 Hours/Week

Job summary

Courtyard Chevy Chase is seeking a Front Desk Agent in Chevy Chase, MD. This full-time, on-site role involves welcoming guests, handling check-ins/outs, reservations, and guest inquiries with a focus on excellent customer service.

The position requires flexibility across shifts (AM/PM/weekends) to meet hotel scheduling needs. Experience at a hotel front desk is preferred, and the role includes benefits such as health, dental, and vision insurance, plus paid time off and room discounts.

Qualifications

• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to work in a fast-paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.
• Previous hotel front desk experience preferred

Responsibilities

• Check guests in and out of the hotel according to hotel and brand standards.
• Inform guests about the hotel’s facilities, policies, and procedures. Provide tourist information to guests.
• Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
• Take, modify, and cancel guestroom reservations.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests’ special requests.
• Perform cashier duties: post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain the cleanliness of the Front Office area.

Skills

Good communication

Interpersonal skills

Stamina

Fast-paced environment

Front desk experience

Job description

Courtyard Chevy Chase is seeking a Front Desk Agent in Chevy Chase, MD. This full-time, on-site role involves welcoming guests, handling check-ins/outs, reservations, and guest inquiries with a focus on excellent customer service.

The position requires flexibility across shifts (AM/PM/weekends) to meet hotel scheduling needs. Experience at a hotel front desk is preferred, and the role includes benefits such as health, dental, and vision insurance, plus paid time off and room discounts.