Front Desk Agent - TownePlace Suites

Mr C. Hotels; Logan (UT); Presencial; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

TownePlace Suites Logan, part of Remington Hotels, seeks a friendly front desk associate to greet guests, check them in and out, and assist with reservations, ensuring courteous service and accurate billing.

Ideal candidates will handle reservations, maintain front desk systems, and work as part of a team in a busy hotel environment. Nights, weekends, and holidays may be required.

Formación

• Excellent customer service and communication skills.
• Ability to work varying schedules, including nights, weekends and holidays.
• Team player with a positive attitude.
• Willing to learn front desk systems and procedures.

Responsabilidades

• Greet and assist guests, check in/out promptly and accurately.
• Post charges correctly and maintain front desk transactions.
• Know front desk systems and daily routines, with accuracy.
• Handle reservations, including same-day bookings and cancellations.
• Manage room blocks and special requests as needed.
• Support guests with information and services to ensure a positive stay.

Conocimientos

Customer service

Communication

Teamwork

Flexibility

Attention to detail

Descripción del empleo

TownePlace Suites Logan is the only extended stay hotel in Cache Valley. It is perfect for business and leisure. You can balance work and life as you like, with the comfort, flexibility and affordability you require. Relax and feel at home with a fully equipped kitchen and high-speed Internet access. Feel like your best self, with a State of the art Fitness Center and easy access to our beautiful pool and spa. The beautiful Logan River is right in our backyard with amazing views from our suites. We are close to Utah State University, American West Heritage, USU Innovation Park, Conservice and numerous activities. We are right on Main street as well with plenty of shopping and attractions to enjoy within walking distance. Right next door we have Elements Restaurant and The Riverwoods Conference Center, which has 32,000 sq ft of meeting space. Come and check it out for yourself only at TownePlace Suites in Logan Utah.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

undefined

Applicants have rights under Federal Employment Laws