Front Desk Agent — Scenic Resort with Great Work-Life Balance

Saratoga Hot Springs Resort; Saratoga (WY); On-site; USD 18,000 - 26,000; Full time

Job summary

Saratoga Hot Springs Resort in Wyoming is seeking a Front Desk Agent to warmly welcome guests, manage reservations, and ensure a smooth check-in experience. The role reports to Lodging Manager and General Manager, with a focus on hospitality in a picturesque travel destination.

Starting wages are competitive at $16.00 per hour, with growth opportunities and discounted employee housing. The workplace emphasizes work-life balance and a supportive community in the Platte River Valley, making it a

Qualifications

• Reception experience is preferred and advantageous.
• Candidate should have strong organizational skills.
• Excellent written and verbal communication abilities.
• Friendly, professional demeanor to build guest relationships.
• Ability to handle guest concerns with poise and efficiency.
• Background check is required for all employees.

Responsibilities

• Registering and assigning rooms to guests.
• Confirming phone and online reservations.
• Responding to guest needs, requests, and complaints with professionalism.
• Collecting payments from departing guests and maintaining records.
• Communicating guest details to designated departments.
• Building rapport to ensure a welcoming guest experience.

Skills

Reception experience

Organizational skills

Written and verbal communication

Friendly professional demeanor

Guest service orientation

Background check required

Job description

Saratoga Hot Springs Resort in Wyoming is seeking a Front Desk Agent to warmly welcome guests, manage reservations, and ensure a smooth check-in experience. The role reports to Lodging Manager and General Manager, with a focus on hospitality in a picturesque travel destination.

Starting wages are competitive at $16.00 per hour, with growth opportunities and discounted employee housing. The workplace emphasizes work-life balance and a supportive community in the Platte River Valley, making it a