Front Desk Agent San Luis Hotel

The Post Oak; Galveston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Front Desk Agent at an esteemed hotel where you will be the first point of contact for guests. This role is all about creating a welcoming atmosphere and ensuring every guest receives exceptional service. You will handle guest registrations, manage payments, and address inquiries, all while promoting a positive environment. With opportunities for advancement and a focus on employee well-being, this position is perfect for those who thrive in a fast-paced, customer-oriented setting. If you are passionate about hospitality and enjoy helping others, this is an exciting opportunity to grow your career in the vibrant hotel industry.

Benefits

Paid Time Off

401K

Employee Discounts

Community Volunteer Opportunities

Qualifications

• High school diploma or GED is required.
• Prior high-volume customer service experience is essential.
• One year of hotel front desk experience is preferred.

Responsibilities

• Deliver positive and professional service to all guests.
• Register guests and handle payment transactions.
• Assist in training new employees and maintain a clean work environment.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or GED

Job description

Overview

Front Desk Agent is responsible for welcoming and providing friendly service to guests.

Responsibilities

1. Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
2. Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
3. Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies.
4. Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel.
5. Print and process routine reports and may assist in the training of new departmental employees.
6. Promote positive public/employee relations at all times.
7. Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints.
8. Assist other departments with requirements they may have pertinent to hotel guests.
9. Maintain a clean, safe, hazard-free work environment within area of responsibility.
10. Perform any other duties as assigned.

Qualifications

1. High school diploma or GED.
2. Prior high-volume customer service experience.
3. One (1) year of hotel front desk experience strongly preferred.

What we offer you:

1. Multiple benefit plans to suit your needs.
2. Paid Time Off.
3. 401K.
4. Opportunities for advancement.
5. Positive and respectful work environment where diversity is valued.
6. Generous employee discounts on dining, retail, amusements, and hotels.
7. Community volunteer opportunities.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $14.00 - USD $16.00 /Hr.