Front Desk Agent, Rivet House

200main; Athens (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Rivet House Hotel in Athens, GA is seeking a Front Desk Agent to provide a warm, personalized guest experience from check-in to check-out. You will handle reservations, inquiries, and guest needs while maintaining boutique service standards in a 50-room setting.

The role emphasizes friendly communication, attentiveness, and teamwork, with a flexible schedule including evenings, weekends, and holidays to ensure smooth operations for guests staying in our boutique property.

Qualifications

• Hospitality, customer service or front desk experience preferred.
• Hospitality degree or related certifications preferred but not required.
• Strong interpersonal and communication skills are essential.
• Friendly, outgoing and service‑oriented personality.
• Highly organized with attention to detail and accuracy.
• Ability to multitask and adapt in a fast-paced environment.
• Comfortable using computers and hotel PMS systems.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Greet guests warmly and provide a welcoming arrival and departure experience.
• Manage check-in and check-out processes efficiently and accurately.
• Anticipate guest needs and proactively offer assistance and recommendations.
• Handle guest inquiries, requests and concerns professionally.
• Maintain knowledge of hotel, amenities and Athens area for tailored recommendations.
• Answer and direct phone calls, emails and reservations inquiries.
• Process reservations, modifications and cancellations in the PMS.
• Handle cash, credit card transactions and folio accuracy.
• Keep front desk workspace organized with accurate records.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Communicate with Rooms Manager and other departments to ensure smooth operations.
• Relay important guest information, VIP arrivals and special requests.
• Support team members in a collaborative, small-team environment.
• Address and resolve guest concerns promptly and escalate when appropriate.
• Maintain composure in high-pressure or unexpected situations.

Skills

Front desk experience

Hospitality experience

Interpersonal skills

Communication skills

Organized

Multitasking

Computer systems

Flexible schedule

Education

Hospitality-related degree preferred

Job description

Job Details

Job Location: Athens, GA 30601

Position Type: Full Time

Education Level: Not Specified

Job Category: Hospitality - Hotel

Rivet House Hotel is a thoughtfully designed boutique property in Athens, Georgia. We pride ourselves on delivering a personalized guest experience, blending elevated service with a warm, welcoming atmosphere. With 50 rooms and a close-knit team of employees, we focus on quality, attention to detail, and creating memorable stays for every guest.

The Front Desk Agent is the first point of contact for guests at Rivet House Hotel and plays a key role in delivering a warm, personalized, and seamless guest experience. This position is responsible for managing the front desk operations, assisting guests throughout their stay, and ensuring all interactions reflect the hotel’s boutique service standards.

Responsibilities

• Greet guests warmly and provide a welcoming, attentive arrival and departure experience
• Manage check-in and check-out processes efficiently and accurately
• Anticipate guest needs and proactively offer assistance, recommendations, and solutions
• Handle guest inquiries, requests, and concerns with professionalism and care
• Maintain a thorough knowledge of the hotel, amenities, and the Athens area to provide tailored recommendations
• Answer and direct phone calls, emails, and reservations inquiries
• Process reservations, modifications, and cancellations in the property management system
• Handle cash, credit card transactions, and folio accuracy
• Maintain organized front desk workspace and accurate records
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Communicate effectively with Rooms Manager and other departments to ensure smooth operations
• Relay important guest information, VIP arrivals, and special requests
• Support team members as needed in a collaborative, small-team environment
• Address and resolve guest concerns promptly, escalating when appropriate
• Maintain composure and professionalism in high-pressure or unexpected situations

Qualifications

• Previous hospitality, customer service, or front desk experience preferred
• College degree in a hospitality-related field is preferred but not required. Additional related certifications are preferred but not required.
• Strong interpersonal and communication skills
• Friendly, outgoing, and service-oriented personality
• Highly organized with attention to detail
• Ability to multitask and adapt in a fast-paced environment
• Comfortable using computers and hotel systems (PMS experience a plus)
• Flexible schedule, including evenings, weekends, and holidays

The employee is regularly required to stand and sit for periods of time, walk the property, and climb stairs. The employee must occasionally lift and/or move up to fifty pounds.