Front Desk Agent - Residence Inn Springdale Springdale, AR

Lexima Lodging; Springdale (AR); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Residence Inn is seeking a Front Desk Agent to deliver attentive, courteous service to guests from pre-arrival through their stay. You will manage check-ins/outs, respond to guest requests, and communicate hotel services and area information. The role requires familiarity with the front desk system, cash handling, and a professional, friendly demeanor.

Hours include weekends/holidays. A high school diploma is required and hospitality experience is preferred; fluency in English is essential to

Formación

• High school diploma or equivalent.
• A degree with emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
• Previous hospitality experience preferred.
• Experience handling cash, accounting procedures and general administrative tasks.
• Must assimilate complex information and data from disparate sources and adjust to needs.
• Must be effective in handling problems in the workplace, including anticipation and solving.

Responsabilidades

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations.
• Answer all guest inquiries (i.e hotel services and amenities, the area, etc.).
• Ensure delivery of packages, mail and messages as needed to guests.
• Be aware of all rates, packages, and special promotions.
• Be familiar with all in house groups.
• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
• Fully understand and operate the front desk computer system.
• Operate radios efficiently and professionally in communicating with hotel staff.

Conocimientos

Fluent English

Communication skills

Cash handling

Problem solving

Customer service

Listening

Educación

High school diploma

Hospitality degree preferred

Herramientas

Front desk computer system

Descripción del empleo

Residence Inn is looking for a Front Desk Agent that will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.


• Handle check-ins and check-outs in a friendly, efficient and courteous manner.


• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner.


• Answer all guest inquiries (i.e hotel services and amenities, the area, etc.).


• Ensure delivery of packages, mail and messages as needed to guests.


• Follow all Lexima/Brand credit policies.


• Be aware of all rates, packages, and special promotions.


• Be familiar with all in house groups.


• Be aware of closed out and restricted dates.


• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.


• Fully understand and be able to operate all relevant aspects of the front desk computer system.


• Focus on his/her role in contributing to guest satisfaction surveys.


• Demonstrate appropriate phone skills.


• Use Lexima/brand selling guidelines as part of the inquiry call process.


• Consistently perform above average in the mystery call process.


• Follow up on all wait list reservations.


• Manage suite inventory.


• Complete shift responsibility checklist.


• Keep front office area clean and organized.


• Participate in all-employee meetings, events and other functions required by management.


• Develop full understanding of hotel amenities and services.


• Understand emergency procedures and be prepared to help when necessary.


• Operate radios efficiently and professionally in communicating with the hotel staff.


• Ensure correct and accurate cash handling while at the front desk.


• Perform any other duties as requested by management.

Qualifications

• High school diploma or equivalent required.


• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.


• Previous hospitality experience preferred.


• Experience handling cash, accounting procedures and general administrative tasks.


• Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.


• Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.


• Must work well in stressful, high pressure situations.


• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.


• Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.


• Must maintain composure and objectivity under pressure.


• Effective oral and written communication skills.


• Weekends and Holidays are required.


• Must have a valid driver’s license.


• Must be fluent in English.

Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.


• Occasionally lift and/or move up to 25 pounds.


• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


• Ability to stand during the entire shift.