Front Desk Agent- PT- OVI

Grand-Pacific-Resorts-5; Olympic Valley (CA); Presencial; USD 37.000 - 45.000; Jornada completa

Descripción de la vacante

Grand Pacific Resorts is seeking a Front Desk Agent to provide exceptional guest service and support to guests, owners, supervisors, and associates. The role involves checking guests in and out, handling high volumes of calls, and coordinating with the front desk team on property operations.

Responsibilities include resolving issues with guests calmly, confirming guest details, assigning rooms, activating keys, and delivering items as needed, all while upholding company policies and maintaining

Formación

• Experiencing delivering high-quality guest service.
• Strong communication with guests and colleagues.
• Ability to resolve issues calmly and promptly.

Responsabilidades

• Check guests/owners in and out of the resort.
• Answer a high volume of inbound calls from guests/owners.
• Communicate effectively with guests, owners, supervisors and associates.
• Resolve customer complaints and problems calmly and effectively.
• Obtain or confirm guest information, assign rooms, and activate and distribute keys.
• Assist guests with loading or unloading luggage when needed.
• Deliver guest request items to and from rooms.
• Maintain a professional and ethical demeanor at all times.
• Maintain regular attendance and adhere to company policies.

Conocimientos

Guest service

Phone handling

Problem solving

Descripción del empleo

Position Summary/ Objective:Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.Primary Essential Functions:All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.Check guests/owners in and out of the resort, answering any questions they may have.Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.Answer a high volume of inbound calls from guests/owners.Communicate effectively with guests, owners, supervisors and associates.Resolve customer complaints and problems calmly and effectively.Obtain or confirm guest information, assign rooms, and activate and distribute keys.Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.Occasionally deliver guest request items to and from rooms.Responsible for conducting all responsibilities in a professional and ethical manner.Responsible for maintaining a consistent, regular attendance record.Adhere to performance standards, company policies and procedures, as they relate to the department.