Front Desk Agent, PRN/On-Call

StepStone Hospitality; Charlotte, Northern (NC, KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

StepStone Hospitality's Holiday Inn Express Ballantyne Hotel seeks an experienced Front Desk Agent to greet guests, handle check-ins, and provide information. You will work 1st, 2nd, or 3rd shift as needed, including nights, weekends, and holidays, with a friendly, service-oriented approach.

Strong customer service, clear communication, and the ability to use standard office software are required to ensure a smooth guest experience and accurate records at the front desk.

Qualifications

• Front desk experience is preferred.
• Ability to assist guests with inquiries and directions.
• Proficiency with standard office software and reservation systems.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and escort instructions.
• Sort and track incoming mail and messages.
• Transmit and receive messages across channels.
• Answer inquiries about hotel services, registrations, and local directions.
• Maintain records of room availability and rates.
• Compute bills, collect payment, and make change.
• Make, confirm, and cancel reservations via all channels.
• Use office software accurately with night-audit knowledge.

Skills

Customer service

Communication skills

Office software proficiency

Shift flexibility

Job description

Description

The Holiday Inn Express Ballantyne Hotel is currently seeking an experienced dynamic and motivated front desk agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly service-oriented manner. Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations, and directions to ensure a satisfactory response. We are seeking an individual with a flexible schedule that can fill in 1st, 2nd or 3rd shift as needed.

Weekdays, weekends, and holidays may be required. 1st Shift 7a-3p, 2nd Shift 3p-11p, 3rd Shift Night Audit 11p-7a

Requirements

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit