Front Desk Agent- Part Time

StepStone Hospitality; Charlotte, Northern (NC, KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Holiday Inn Express & Suites Charlotte - Ballantyne is seeking a Part-Time Front Desk Agent to greet guests, manage registrations, and coordinate reservations in a fast-paced hotel environment. The role emphasizes accurate cash handling, friendly guest service, and the use of the hotel PMS for check-in/out.

The position requires strong English communication, office tasks, and the ability to adapt to varying shifts. Prior experience in hospitality and knowledge of Hotelkey PMS are a plus.

Qualifications

• Knowledge of PMS systems and English language proficiency for guest interactions.
• Cashiering and cash handling experience with accurate reporting.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and escort instructions to staff or guests.
• Sort and track mail and messages; transmit and receive communications.
• Manage reservations and post charges to guest bills when needed.
• Maintain knowledge of hotel services, local directions, and guest inquiries.
• Keep records of room availability and rates; assist with night audit knowledge.

Skills

English communication

Cash handling

Computer literacy

Attention to detail

Adaptability

Tools

Hotelkey PMS

Job description

Description

Front Desk Agent- Part Time

Charlotte, NC

Holiday Inn Express & Suites Charlotte - Ballantyne is looking for a Part-Time Front Desk Agent to join our hospitality family!!

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to the guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payments, and make changes for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Requirements

Skills to be successful in the role would include:

• Knowledge of Hotel PMS systems and/or IHG Brand standards are a plus! We currently are using Hotelkey PMS.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Cashiering and Cash handling experience.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Attend required meetings.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Must have good mathematical and computer skills.
• Relevant training and experience and additional education preferred.
• CPR and first aid training are preferred.
• EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.