Front Desk Agent (PM Shift)

Everhome Glendale; Glendale (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Everhome Glendale seeks a Front Desk Agent to provide exceptional service, ensuring a smooth check-in process for guests and handling inquiries effectively. Candidates should possess strong communication skills, problem-solving abilities, and be team players. The role offers comprehensive benefits and opportunities for growth within a people-focused culture.

Benefits

Comprehensive benefits package, including health, dental, vision, and 401(k).

Exclusive travel discounts at hotel partners.

Participation in wellness program.

On-demand pay opportunities.

Access to leadership development program.

Inclusive work culture with a Culture Committee.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle guest issues with tact and diplomacy.
• Collaborative mindset to work effectively with colleagues.

Responsibilities

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries and local attractions.
• Handling reservations and managing guest concerns.

Skills

Communication Skills

Problem Solving

Team Player

Job description

As a Front Desk Agent with Superhost Hospitality at Everhome Suites Glendale, you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include :

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments to ensure seamless guest experiences.

What We're Looking For :

We are seeking an individual with the following attributes :

• Communication Skills : Excellent verbal and written communication skills.
• Problem Solving : Ability to handle guest issues with tact and diplomacy.
• Team Player : Collaborative mindset to work effectively with colleagues.

Additional Requirements :

• Must be able to commute.
• Availability for PM Shift, weekends, and holidays.

What to Expect in Your First Few Months :

In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.

The Perks of Working for Us :

• Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
• Exclusive travel discounts at our hotel partners and franchises worldwide.
• Participation in our Wellness program to support your overall well-being.
• On-demand pay opportunities for instant access to earnings between paychecks.
• Access to a leadership development program and diverse growth opportunities.
• Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.

How to Apply :

Join our Superhost Hospitality team dedicated to delivering exceptional dining experiences. Submit your application online.

Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace.

About Superhost Hospitality :

People Focused. Performance Driven.

With over 40 years of industry expertise, Superhost Hospitality is committed to Corporate Excellence and Social Responsibility. Our portfolio of dynamic assets, associated with industry-leading brands, prioritizes unwavering service commitment. This approach ensures customer loyalty, attracts exceptional associates, and positions us as a top performer in the industry. Our people-centric culture focuses on attracting, developing, and retaining the best talent, fostering a great work experience, and supporting career advancement. Join us on a journey that values people and drives outstanding performance.