Front Desk Agent - PM

TPG Hotels and Resorts; Lexington (KY); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Hotel discounts

Health, Dental & Vision insurance

Disability Insurance

Supplemental Life Insurance

Flexible Spending Accounts

401(k) with company match

Paid Time Off

Job summary

TPG Hotels and Resorts is seeking a Front Desk Agent to be the first point of contact for guests. You will manage check-ins, payments, and inquiries, ensuring a welcoming and seamless experience.

This role includes handling reservations, coordinating with other departments, and assisting guests with requests and local guidance. You will also perform administrative duties, monitor access, and uphold security procedures while providing courteous service and accurate billing and records.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong guest service orientation and communication skills.
• Basic accounting / cash handling familiarity recommended.
• Proficiency with computers, calculators, phones, and office equipment.
• Excellent written and verbal communication with organization and time management.

Responsibilities

• Greeting and Check-In: Welcome guests, verify reservations, and provide information about services and policies.
• Check-Out and Payment Processing: Handle check-out, process payments, issue receipts, and resolve billing inquiries.
• Phone and Email Communication: Answer calls, route to proper departments, and respond to inquiries promptly.
• Reservation Management: Manage reservations, cancellations, and modifications with accurate data entry.
• Guest Services: Assist with room changes, amenities, directions, and local recommendations; address complaints politely.
• Administrative Tasks: Manage mail, visitor log, files, and keep front desk organized.
• Security and Access Control: Monitor access, issue visitor passes, follow security protocols.
• Cash Handling: Maintain cash drawer and reconcile transactions.
• Multi-Tasking: Balance multiple tasks across guests, calls, inquiries, and admin duties.
• Collaboration: Work with housekeeping, maintenance, and management to ensure smooth operations.
• Emergency Response: Follow procedures for emergencies and assist guests and staff.

Skills

Guest service orientation

Time management

Excellent communication

Cash handling

Education

High school diploma or equivalent

Tools

Calculator

Computer

Phone system

Job description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll Be Doing

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.


• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.


• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.


• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.


• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.


• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.


• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.


• Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.


• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.


• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.


• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills And Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

• Health, Dental and Vision Insurances


• Disability Insurances


• Supplemental Life Insurances


• Flexible Spending Accounts


• 401(k) Retirement Plan with company match


• Paid Time Off, Vacation and Holidays


• Employee Assistance Program


• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED