Front Desk Agent

TPG Hotels and Resorts; Oklahoma City (OK); On-site; USD 17,908 - 24,796; Part time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Flexible Spending Accounts

401(k) with match

Paid time off

Employee Assistance Program

Hotel discounts

Job summary

TPG Hotels and Resorts is seeking a Front Desk Agent to warmly welcome guests and handle check-in/check-out, reservations, and inquiries. You will process payments, manage data entry, and communicate across departments to ensure a smooth stay.

The role emphasizes excellent guest service, effective problem-solving, and friendly professionalism in a fast-paced hotel environment, with opportunities to grow within the team.

Qualifications

• High school education or equivalent experience; strong guest service orientation.
• Excellent communication, written and verbal, and ability to work under pressure.
• Proficiency with computers, calculators, phones, and office equipment; basic accounting skills.

Responsibilities

• Greet guests, assist with check-in/check-out, verify reservations, and explain services and policies.
• Process payments, issue invoices or receipts, and resolve billing queries.
• Answer phones, route calls, respond to emails promptly and professionally.
• Manage reservations, cancellations, and modifications with accurate data entry.

Skills

Guest service

Communication

Time management

Cash handling

Computer skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll Be Doing

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.


• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.


• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.


• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.


• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.


• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.


• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.


• Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.


• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.


• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.


• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills And Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

• Health, Dental and Vision Insurances


• Disability Insurances


• Supplemental Life Insurances


• Flexible Spending Accounts


• 401(k) Retirement Plan with company match


• Paid Time Off, Vacation and Holidays


• Employee Assistance Program


• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED