Front Desk Agent - Part Time

Apsilon Hotels; Georgia (VT); On-site; USD 25,000 - 35,000; Part time

Job summary

Ein innovatives Unternehmen in der Hotellerie sucht einen engagierten Front Desk Agent, der für einen hervorragenden Kundenservice sorgt. In dieser Teilzeitposition sind Sie das Gesicht des Hotels und verantwortlich für den Check-in und Check-out der Gäste, die Bearbeitung von Reservierungen und die Lösung von Problemen. Wenn Sie über ausgezeichnete zwischenmenschliche Fähigkeiten verfügen und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Teil eines freundlichen Teams zu werden und unvergessliche Erlebnisse für die Gäste zu schaffen.

Qualifications

• Ein Jahr Erfahrung im Kundenservice ist erforderlich.
• Kenntnisse in Sicherheitsverfahren am Arbeitsplatz sind wichtig.

Responsibilities

• Schneller und effektiver Kundenservice an der Rezeption.
• Verwaltung von Reservierungen und Beschwerden der Gäste.

Skills

Kundenservice

Mathematische Fähigkeiten

Computerkenntnisse

Interpersonelle Fähigkeiten

Englischkenntnisse

Education

High School Diplom

Job description

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Position Summary

Provide fast and effective customer service at all times. Check guests in and out while following all established procedures and policies. Ensure guests receive great service throughout their stay.

Essential Duties and Responsibilities

1. Act as the ambassador of the hotel. Provide information to guests on all aspects of the hotel, including the pool location, hours of F&B facility, laundry location, difference in room types, and what those room types have to offer the guest.
2. Review arriving reservations for the day early in the shift, checking for special requests, VIPs, etc., pre-assigning rooms as necessary. Pre-register groups that have requested pre-registration.
3. Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures.
4. Maintain complete understanding of all aspects of the PMS cash register operation.
5. Compare housekeepers report with the folio log at the beginning of the PM Shift or when Housekeeping is finished for the day.
6. Enter all wakeup calls accurately. Record messages and receive mail for arriving and in-house guests.
7. Record future reservations for any guest by phone or in person, following all standard procedures.
8. Handle all complaints efficiently and courteously. Listen carefully to the guest’s problem. If possible, take immediate personal responsibility to correct the problem. If not possible, notify supervisor or the General Manager immediately.
9. Post phone charges promptly. Post any charges incurred by guests during shift using standard procedures.
10. File folios, Reg cards, and reservations cards as necessary. Complete shift checklist before end of shift.
11. Maintain fresh coffee in the lobby at all times.
12. Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to proper extension.
13. Maintain an awareness of and report any and all safety hazards or violations witnessed in the course of performing required duties.
14. Perform other duties as requested.

Minimum Qualifications (Knowledge, Skills, and Abilities)

1. High school diploma preferred.
2. One year related customer service work experience.
3. Basic mathematical skills.
4. Computer skills.
5. Excellent interpersonal skills.
6. Ability to speak, read, and write English.
7. Knowledge of workplace safety procedures.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is regularly required to stand and walk the entire shift, talk and/or hear. The employee is regularly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Hospitality