Front Desk Agent

McKibbon Hospitality; Savannah, Winter Garden (GA, FL); On-site; USD 28,000 - 42,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent who embodies a friendly demeanor and a passion for guest service. In this role, you will be the welcoming face of the property, responsible for ensuring guest satisfaction through prompt and efficient communication. You will manage check-ins, resolve complaints, and maintain a comprehensive knowledge of hotel services and operations. This position offers a unique opportunity to thrive in a supportive environment that values both employee and guest experiences equally. Join a team that prioritizes fun and professional growth while delivering exceptional hospitality.

Benefits

Comprehensive benefits package including medical, dental, and vision

Life insurance

Pet Insurance

Short and long-term disability

Paid time off and holidays

Tuition assistance

401K Savings Plan with 50% matching funds

Exclusive hotel rate discounts

Team volunteer opportunities

Wellbeats APP for wellness support

Qualifications

• Previous experience as a front desk agent or similar role is required.
• Proficiency with computers and basic math skills are essential.

Responsibilities

• Anticipate guests’ needs and maintain positive guest relations.
• Process guest check-ins and resolve complaints to ensure satisfaction.

Skills

Customer Service

Communication Skills

Problem-Solving

Basic Math Skills

Education

High School Diploma or Equivalent

Tools

Property Management System

Points-of-Sale System

Computers

Job description

What Makes a McKibbon Front Desk Agent?

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.

A Day in the Life:

1. You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
2. You will maintain positive guest relations at all times.
3. You will resolve guest complaints and ensure guest satisfaction.
4. You will maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
5. You will process all guest check-ins, and verify registration information with the guest.
6. You will handle overbooked or 'walked' guests.
7. You will accept and record wake-up call requests.
8. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
9. You will resolve discrepancies on the room status report with housekeeping.
10. You will train with and learn Food and Beverage operations to fill in as needed.

Requirements:

1. Previous experience working as a front desk agent or in a similar role.
2. A high school diploma or equivalent vocational training certificate.
3. Experience working at a hotel establishment (highly desired).
4. Proficiency with computers.
5. Basic math skills.
6. The ability to provide excellent customer service and maintain a professional demeanor at all times.
7. The ability to input and access information in the property management system and/or points-of-sale system.

Ideal Skills & Qualities:

1. Great verbal and written communication skills.
2. The ability to create a fun and supportive working environment.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Full Time Associates:

1. Comprehensive benefits package including medical, dental, and vision.
2. Life insurance.
3. Pet Insurance.
4. Short and long-term disability.
5. Paid time off and holidays.
6. Tuition assistance.

Financial & Occupational Wellness: All Associates

1. Competitive Compensation with incentives (incentives vary by position).
2. 401K Savings Plan with 50% matching funds.
3. Associate referral program.
4. Brand and company training classes, workshops and conferences for career growth and development (varies by position).
5. Wellbeats APP to support physical and mental wellness.

Personal Wellness: All Associates

1. Fundraising matching funds program.
2. Team volunteer opportunities.
3. 24/7 chaplain services.
4. Exclusive hotel rate discounts.

Any state specific holiday, vacation or benefit requirements will apply.