Front Desk Agent Part Time

Hilton Garden Inn/Home2 Suites Columbia Downtown; Columbia (SC); On-site; USD 28,000 - 40,000; Full time

Job summary

A leading hotel in Columbia is seeking a Front Desk Agent to provide exceptional guest service. Responsibilities include managing check-ins and check-outs, answering calls, and maintaining knowledge of hotel services. Ideal candidates should have a high school diploma and at least one year of experience in a similar role, with strong problem-solving and communication skills.

Qualifications

• Minimum of 1 year of experience as a Guest Service Agent preferred.
• Must be able to handle physical tasks including lifting and moving equipment.
• Availability to work varied schedules including nights, weekends, and holidays.

Responsibilities

• Assist guests with check-in and check-out processes.
• Answer and process all phone calls received.
• Maintain positive guest relations and resolve challenges to ensure satisfaction.

Skills

Guest relations

Communication

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest

Position Summary

The position involves high guest contact and presents the first point of contact for all our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction. Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

Physician responsibilities include Exert physical effort in lifting/transporting at least 25 pounds; Push/pull carts and other equipment up to 100 pounds; Endure various physical movements throughout the work areas; Work environment - front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings; Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and can work a varied schedule that includes nights, weekends and holidays.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Minimum of 1 year of experience as a Guest Service Agent is preferred

Supervisory Experience: No supervisory experience.