Front Desk Agent - Overnight, Weekend & Breakfast Prep

SpringHill Suites Placentia; Placentia (CA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

SpringHill Suites Placentia is seeking a Front Desk Agent in Placentia, CA. You will handle guest check-in/out, answer phones, and provide information about the hotel and local area.

This full-time role requires strong computer and communication skills and a flexible schedule to cover nights, weekends, and holidays. Responsibilities include processing reservations, maintaining the front desk area, and supporting breakfast service and lobby maintenance.

Formación

• High school diploma or equivalent is required.
• Strong computer, typing and technology skills are essential.
• Ability to stand for long periods and lift up to 50 pounds.
• Willingness to work weekends, holidays, and all shifts, including overnight.
• Flexibility to work at two different hotel locations on different days as scheduled.

Responsabilidades

• Provide friendly, courteous, and professional guest service at all times.
• Perform guest check-in and check-out accurately and efficiently.
• Handle guest requests and complaints professionally and resolve issues appropriately.
• Promote teamwork, guest satisfaction, and smooth hotel operations.
• Register guests, issue room keys, answer phones, and provide hotel and local area information.
• Process reservations, cancellations, modifications, and cash and credit card transactions accurately.
• Maintain proficiency in the Property Management System (PMS), front office equipment, and required brand training.
• Perform administrative duties, including data entry, reporting, and communication logs.
• Maintain clean, organized, and welcoming lobby and breakfast areas.
• Assist with breakfast preparation, meeting room setup, guest requests, and other duties as assigned.
• Follow hotel policies and procedures to protect guest privacy, safety, and security.
• Maintain knowledge of room types, rates, reservation policies, and hotel operating procedures.
• Work cooperatively with management, coworkers, and other departments at both hotel locations.
• Excellent communication and customer service skills.
• Humble, respectful, friendly, and genuinely guest-service-oriented.
• Dependable, flexible, and willing to help wherever needed.
• Positive attitude, professional appearance, and strong teamwork skills.
• Receptive to feedback and committed to continuous improvement.

Conocimientos

Strong computer skills

Typing skills

Technology skills

Willingness to work nights/weekends

Flexibility to work at two locations

Educación

High school diploma or equivalent

Descripción del empleo

SpringHill Suites Placentia is seeking a Front Desk Agent in Placentia, CA. You will handle guest check-in/out, answer phones, and provide information about the hotel and local area.

This full-time role requires strong computer and communication skills and a flexible schedule to cover nights, weekends, and holidays. Responsibilities include processing reservations, maintaining the front desk area, and supporting breakfast service and lobby maintenance.