Front Desk Agent Overnight

InterContinental Hotels Group; Ozark (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Uniforms

Room discounts

Training

Job summary

InterContinental Hotels Group is seeking a Night Auditor to provide customer service, balance the books, and handle essential accounting tasks during late-night shifts. You will process payments, manage check-ins/outs, and respond to overnight guest requests.

Responsibilities include using the night audit PMS, answering phones, and supporting concierge services. Strong math, cash handling, and knowledge of hotel operations are required.

Qualifications

• Strong accounting and mathematics skills for accurate auditing and payments.
• Cash handling experience for counting and securing bank deposits.
• Computer literacy with familiarity in PMS software.
• Excellent verbal communication and listening skills for guest interactions.

Responsibilities

• Process payments including room charges, debit/credit, cash and checks per procedures.
• Check guests in and out; manage wake-up calls.
• Answer phones and handle overnight guest queries.
• Run night audit in PMS or manual alternatives.
• Perform concierge tasks and respond to special guest requests.

Skills

Accounting

Cash handling

PMS software

Verbal communication

Customer service

Hotel ops knowledge

Tools

PMS software

Job description

Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.A little taste of your day-to-day:Every day is different, but you’ll mostly be: Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures Checking guests in, out and managing any wake-up call requests Answering phones and dealing with overnight guest queries Running night audit property management systems or manual equivalents Performing other duties such as concierge services and special guest requestsWhat We need from you: Accounting and mathematics skills for accurate auditing and payment processing Cash handling experience for counting and securing bank and processing cash payments Computer literacy, including familiarity with PMS software Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff Customer service experience Knowledge of hotel operations, offers and the local areaWhat you can expect from us:We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you’ll become part of our ever-growing global family.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.Important information:The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.If you require reasonable accommodation during the application process, please click here.IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.