Front Desk Agent Overnight

IHG Hotels & Resorts; Fort Payne (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

IHG Hotels & Resorts in Fort Payne, Alabama, is seeking a Night Auditor to provide exceptional front desk service while balancing the books during late-night shifts.

You will handle payments, check guests in and out, respond to wake-up calls, run night audit tasks in the PMS, and assist guests with requests.

Strong math, cash handling, and hotel operations knowledge are essential, along with clear communication and a customer-focused mindset to help ensure a smooth overnight operation.

Qualifications

• Accounting and mathematics skills for accurate auditing and payment processing.
• Cash handling experience including counting and securing cash payments.
• Computer literacy with familiarity with PMS software.
• Strong verbal communication and listening skills for guest interactions.
• Customer service experience and ability to handle overnight inquiries.
• Knowledge of hotel operations and local area offerings.

Responsibilities

• Processing payments including room charges, debit/credit, cash and cheques.
• Checking guests in, out and managing wake-up call requests.
• Answering phones and handling overnight guest queries.
• Running night audit property management systems or manual equivalents.
• Performing other duties such as concierge services and guest requests.

Skills

Accounting & mathematics

Cash handling

Computer literacy

Verbal communication

Customer service experience

Knowledge of hotel operations

Tools

PMS software

Job description

Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.

A little taste of your day-to-day:

• Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
• Checking guests in, out and managing any wake-up call requests
• Answering phones and dealing with overnight guest queries
• Running night audit property management systems or manual equivalents
• Performing other duties such as concierge services and special guest requests

What We need from you:

• Accounting and mathematics skills for accurate auditing and payment processing
• Cash handling experience for counting and securing bank and processing cash payments
• Computer literacy, including familiarity with PMS software
• Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
• Customer service experience
• Knowledge of hotel operations, offers and the local area

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.