Front Desk Agent/Night Auditor

Dhillon Co.; Boise (ID); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

IHG employee travel and hotel discount program

Job summary

Dhillon Co. in Boise, Idaho, is seeking a reliable Front Desk Agent to ensure smooth overnight operations. The role requires strong attention to detail and excellent customer service skills.

The selected candidate will handle guest check-ins, perform nightly audits, and maintain security. Competitive pay and a supportive team environment await. Flexible scheduling will be based on business needs.

Qualifications

• Previous hotel front desk or night audit experience preferred.
• Ability to work independently and remain calm under pressure.
• Basic accounting or cash-handling experience a plus.

Responsibilities

• Provide warm, professional guest service during overnight hours.
• Perform nightly audit procedures and balance daily financial transactions.
• Process guest check-ins and check-outs.
• Process guest check-ins and check-outs.
• Handle guest inquiries, requests, and concerns with professionalism and care.
• Prepare daily financial and operational reports.
• Maintain front desk security and safety during overnight hours.
• Communicate effectively with morning staff and management to ensure seamless transitions.

Skills

Attention to detail

Customer service

Communication skills

Reliability

Punctuality

Overnight flexibility

Job description

Benefits:

• Free uniforms
• Paid time off
• Training & development

IHGÅ Hotel

At IHG Hotels & Resorts, we create unforgettable guest experiences by delivering True Hospitality for Good—every guest, every stay, every shift. We are currently seeking a reliable and detail-oriented Front Desk Agent to join our Front Office team.

This role is essential to ensuring smooth overnight operations, exceptional guest service, and accurate financial reporting while maintaining a safe and welcoming environment for our guests.

Your Day-to-Night Responsibilities

• Provide warm, professional guest service during overnight hours
• Perform nightly audit procedures and balance daily financial transactions
• Accurately close out the business day in the hotel PMS system
• Process guest check-ins and check-outs
• Handle guest inquiries, requests, and concerns with professionalism and care
• Prepare daily financial and operational reports
• Maintain front desk security and safety during overnight hours
• Communicate effectively with morning staff and management to ensure seamless transitions

What We’re Looking For

• Previous hotel front desk or night audit experience preferred
• Strong attention to detail and accuracy
• Basic accounting or cash-handling experience a plus
• Ability to work independently and remain calm under pressure
• Excellent customer service and communication skills
• Reliability, punctuality, and professionalism
• Comfort working overnight shifts and flexible scheduling

What We Offer

• Competitive hourly pay based on experience
• IHG employee travel and hotel discount program
• Supportive team environment
• Opportunities for growth within Front Office and hotel operations

Schedule

• Full time and part time positions available.
• shifts available:7am - 3pm, 3pm-11pm, 11p-7am
• Flexible scheduling based on business needs

This hotel is an Equal Opportunity Employer.