Front Desk Agent - Moxy San Diego Gaslamp

Moxy San Diego Downtown; San Diego (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

Paid Time Off

401(k) Matching

Employee Discounts

Wellness Programs

Career Growth

Referral Bonus

Job summary

Moxy San Diego Downtown is seeking an energetic Front Desk Agent to welcome guests with a playful, authentic hospitality style. You’ll manage check-in and check-out, handle payments, and be the first friendly face guests meet.

This role emphasizes strong communication, multitasking, problem solving, and delivering memorable experiences in a fast-paced hotel environment. Flexible scheduling may be required to meet guest needs.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement.
• Ability to handle problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Skills

Guest service

Problem solving

Team player

Stress management

Job description

Our team is looking to add an energetic Front Desk Agent to join the Moxy San Diego Downtown team. As the face of the hotel, you'll create memorable first impressions by delivering a fun, authentic, and engaging guest experience while managing all aspects of the front desk. From check-in to check-out, you'll serve as a key point of contact for guests, ensuring every stay reflects Moxy's playful personality and exceptional hospitality.

To be successful in this role, you should have a positive attitude, strong communication skills, and a passion for creating genuine guest connections. You must be able to multitask, solve problems with confidence, and thrive in a fast-paced environment while maintaining professionalism and delivering service with personality.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program:

How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musical, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.