In-Room Dining Server

BENCHMARK; United States; On-site; USD 19,000 - 26,000; Full time

Job summary

Pyramid Global Hospitality, owner of Chatham Bars Inn, seeks a dependable Room Service Server for the Chatham, MA property. You will assist guests, take orders, and ensure timely, accurate service with attention to presentation and hospitality.

Ideal candidates have strong customer service and communication skills, are comfortable working in a fast-paced environment, and can lift up to 50 lbs. Weekend/holiday flexibility and a valid TIPS certificate are highly valued.

Qualifications

• Prior experience in Room Service or as a Server is preferred but not necessary.
• Availability to work through the fall preferred.
• Effective written and verbal communication skills.
• Superior customer service and interpersonal skills.
• Ability to work for long hours.
• Servers should also be well groomed.
• Superior organizational skills.
• Can work well in a team setting as well as independently.
• Enjoys a fast-paced environment.
• Follows direction well.
• Able to lift up to 50 lbs.
• Being flexible with schedules and hours (including weekends & holidays).
• Able to work with cleaning chemicals/products.
• Valid Driver’s License and clean driving record necessary.
• Current TIPS Alcohol Certification or comparable alcohol service certification

Responsibilities

• Assisting guests with their telephone orders
• Announcing current menu items, ingredients, daily specials, and suggesting additional menu options
• Promptly serving food while ensuring quality and accuracy of orders
• Maintaining proper presentation of all food deliveries
• Performing all duties and adhering to the Chatham Bars Inn Service Standards
• Performing other tasks as assigned

Skills

Room Service experience

Server experience

Customer service

Communication skills

Teamwork

Flexibility

Physical stamina

Grooming

Driving license

TIPS Certification

Tools

TIPS Certification

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage‑style buildings with flower‑lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first‑hand Cape Cod experiences such as private cabana rentals along the Inn’s private quarter‑mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full‑service spa, and supervised Kids Crew sessions. The nearby 8‑acre Chatham Bars Inn Farm provides the Inn’s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm‑to‑table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

What you will have an opportunity to do:

• Assisting guests with their telephone orders;
• Announcing current menu items, ingredients, daily specials, and suggesting additional menu options.
• Promptly serving food while ensuring quality and accuracy of orders
• Maintaining proper presentation of all food deliveries
• Performing all duties and adhering to the Chatham Bars Inn Service Standards
• Performing other tasks as assigned

What are we looking for? Qualifications:

• Prior experience in Room Service or as a Server is preferred but not necessary
• Availability to work through the fall preferred
• Effective written and verbal communication skills
• Superior customer service and interpersonal skills
• Ability to work for long hours.
• Servers should also be well groomed
• Superior organizational skills
• Can work well in a team setting as well as independently
• Enjoys a fast‑paced environment
• Ensures proper methods of payment from guests
• Follows direction well
• Able to lift up to 50 lbs.
• Being flexible with schedules and hours (including weekends & holidays)
• Able to work with cleaning chemicals/products
• Valid Driver’s License and clean driving record necessary
• Current TIPS Alcohol Certification or comparable alcohol service certification

Compensation: $14.93 / hr + Tips - $14.93 / hr + Tips

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.