Front Desk Agent, Lodge Kohler

Sterling Kohler; Green Bay (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join the guest services team at Lodge Kohler as a Front Desk Agent, where you'll create memorable experiences for guests. This full-time role involves managing check-ins and check-outs, providing information and support, and ensuring guest satisfaction. Benefits include competitive pay, health coverage, and a 401(k) matching plan.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Qualifications

• Ability to work independently with focus on customer service.
• Strong written and oral communication skills.
• A valid driver’s license is required.

Responsibilities

• Greeting guests according to standards.
• Registering guests in and out using the property management system.
• Handling money transactions at the front desk.

Skills

Customer service

Strong communication skills

Independence

Professionalism

Ability to stand or walk for extended periods

Job description

Front Desk Agent, Lodge Kohler

Work Mode: Onsite

Location:

Green Bay, WI

Opportunity

Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay.

As the Front Desk Agent for Lodge Kohler, you will be responsible for:

1. Providing a prompt, cheerful, and proper greeting of guests, per Kohler Co. standards.
2. Registering guests in and out of Fidelio property management system.
3. Programming and deleting room keys using Marlok system.
4. Providing guests with hotel information.
5. Offering assistance with luggage; summon bellman and provide introduction.
6. Handling all money transactions at the front desk following standard operating procedures.
7. Responding to reservation requests made by guests.
8. Explaining rate structures, available rooms, facilities, and services.
9. Timely responding to special requests; inform hotel departments as appropriate.
10. Recording and conducting guest room wake-up calls.
11. Acting as switchboard operator after regular scheduled hours.

This is a Full-Time opportunity. Shifts will vary from 6:00 am to 10:00 pm, weekdays and weekends.

Skills/Requirements

• The ability to work independently with professionalism while maintaining a focus on quality and customer service.
• Strong written and oral communication skills.
• The ability to stand or walk the majority of each shift.
• A valid driver’s license is required.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $17.00, influenced by experience, education, and work location. Benefits include medical, dental, vision, and 401(k).

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those touched by our products and services. We invest in our associates’ development and offer opportunities for collaboration across functions and roles.

We also offer a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond benefits and compensation, Kohler has a rich history of creativity and community commitment. Learn more at www.kohlercompany.com.

Kohler is an equal opportunity employer, committed to diversity and inclusion. For accommodations during the recruitment process, contact [e-mail]. Learn more about our commitment to equal employment opportunity at EEO is the Law and EEO is the Law Supplement.