Front Desk Agent, Lodge Kohler

Kohler Co.; Ashwaubenon (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic guest services team at a renowned hospitality provider, where your role as a Front Desk Agent will be pivotal in creating memorable experiences for guests. You will be the first point of contact, ensuring guests receive a warm welcome and all necessary information about their stay. This position offers both full-time and part-time opportunities, with varying shifts throughout the week. The company values its associates and invests in their development, providing a competitive salary and comprehensive benefits package. If you are passionate about customer service and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Matching

Qualifications

• Strong written and oral communication skills are essential.
• Ability to work independently while maintaining quality service.

Responsibilities

• Greet guests promptly and cheerfully according to standards.
• Handle money transactions and respond to guest requests.
• Register guests using the property management system.

Skills

Customer Service

Communication Skills

Independence

Attention to Detail

Professionalism

Tools

Fidelio

Marlok

Job description

Front Desk Agent, Lodge Kohler

Work Mode: Onsite

Location: Green Bay, WI

Opportunity

Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay.

As the Front Desk Agent for Lodge Kohler, you will be responsible for:

• Providing a prompt, cheerful and proper greeting of guests, per Kohler Co. standards.
• Registering guests in and out of Fidelio property management system.
• Programming and deleting room keys using Marlok system.
• Providing guests with hotel information.
• Offering assistance with luggage; summon bellman and provide introduction.
• Handling all money transactions at the front desk following standard operating procedures.
• Responding to reservation requests made by guests.
• Explaining rate structure, available rooms, facilities, and service.
• Timely responding to special requests; inform hotel departments as appropriate.
• Recording and conducting guest room wake-up calls.
• Acting as switchboard operator after regular scheduled hours.

We have Full Time and Part Time opportunities available. Shifts will vary from 6:00 am to 10:00 pm, weekdays and weekends.

Skills/Requirements

• The ability to work independently with professionalism while maintaining a focus on quality and customer service.
• Candidate should have strong written and oral communication skills.
• Candidate should be able to stand or walk the majority of each shift.
• A valid driver’s license is required.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $17.00-$20.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.