Front Desk Agent - Limelight Ketchum

Aspen Skiing Company; Ketchum (ID); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Agent to enhance the guest experience in Ketchum, Idaho. This role involves welcoming guests, managing room assignments, and coordinating with various departments to ensure all guest needs are met. The ideal candidate will possess strong problem-solving skills and a keen attention to detail, thriving in a fast-paced environment. You will be part of a team that values sustainability and exceptional hospitality, making every guest's stay memorable. If you are passionate about customer service and eager to contribute to a dynamic team, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Life Insurance

Paid Time Off

401(k) Savings Plan

Employee Ski Pass

Dependent Ski Passes

Other company perks

Qualifications

• High School Diploma or equivalent preferred.
• One year of customer or guest experience preferred.

Responsibilities

• Welcome guests and assign rooms.
• Coordinate with departments for guest needs.
• Maintain cash bank and settle it daily.

Skills

Customer Service

Problem-solving

Interpersonal Skills

Attention to Detail

Active Listening

Education

High School Diploma

Job description

Company Description

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, offering a unique adventure for every guest. The guest experience is an intentional journey, and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado; Snowmass, Colorado; Ketchum, Idaho; and Downtown Denver, Colorado. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com.

Position Summary
The Front Desk Agent welcomes and registers guests, presents statements, and collects payments for departing guests. They communicate with housekeeping, maintenance, and guest services to fulfill guest requests. The ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. The Front Office Agent will report to the Front Desk Manager.

Job Posting Deadline
Applications for this position will be accepted until March 23, 2025.

Essential Job Functions/Key Job Responsibilities

1. Welcome guests upon their arrival and assign rooms.
2. Provide a summary of the hotel and the amenities offered to guests.
3. Coordinate with other departments for daily needs or special requirements for all hotel guests.
4. Recommend restaurants and activities based on guest interests.
5. Maintain cash bank and settle it daily.
6. Accept reservations, changes, and cancellations.
7. Coordinate with housekeeping to ensure all rooms are clean and ready for guests.
8. Comply with all policies of the hotels and Aspen One.
9. Assist in emergency and security procedures as directed by management.
10. Complete tasks and projects delegated by your manager and assist other departments as needed.
11. Other duties as assigned.

Qualifications

Education & Experience Requirements
• High School Diploma or equivalent preferred.
• One year of customer or guest experience preferred.
• Previous front desk experience preferred.

Knowledge, Skills & Abilities
• Basic knowledge of local mountain and town activities.
• Basic industry terminology.
• Knowledge of company policies and procedures.
• Strong problem-solving and critical-thinking skills.
• Active listening and interpersonal skills.
• Ability to act professionally in a fast-paced environment.
• Strong attention to detail.
• Ability to work independently with minimal supervision.
• Ability to work effectively in team settings.

Work Environment & Physical Demands
• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods.
• Work in wet, hot, and humid conditions for extended periods and may be required to walk on slippery surfaces.
• Must be able to frequently lift, push or pull up to 50 lbs.

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:

1. Health, Dental and Vision Insurance Programs
2. Flexible Spending Account Programs
3. Life Insurance Programs
4. Paid Time Off Programs
5. Paid Leave Programs
6. 401(k) Savings Plan
7. Employee Ski Pass and Dependent Ski Passes
8. Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to our vision of building a better workplace and world. We embrace and celebrate the unique experiences and perspectives that each employee brings to the workplace.

Aspen One participates in E-Verify.