Front Desk Agent - Limelight Ketchum

Limelight Hotels; Ketchum (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Ketchum, Idaho, is seeking a Front Desk Agent to enhance the guest experience. Responsibilities include welcoming guests, coordinating with departments, and managing reservations. Ideal candidates will have customer service experience and a high school diploma. This role offers full-time or part-time options with competitive benefits.

Benefits

Health, Dental, Vision Insurance

Flexible Spending Account

Life Insurance

Paid Time Off and Leave

401(k) Savings Plan

Employee and Dependent Ski Passes

Other perks

Qualifications

• One year of customer or guest service experience preferred.
• Previous front desk experience preferred.

Responsibilities

• Welcome guests upon arrival and assign rooms.
• Coordinate with other departments for guest needs.
• Maintain cash bank and settle daily.

Skills

Problem-solving

Active listening

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Job description

2 days ago Be among the first 25 applicants

Company Description

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com.

Job Description

Position Summary

The Front Desk Agent welcomes and registers guests, presents statements, and collects payments for departing guests. They communicate with housekeeping, maintenance, and guest services to fulfill guest requests. The ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. This position reports to the Front Desk Manager.

Job Posting Deadline

Applications will be accepted until May 25, 2025.

Essential Job Functions/Key Responsibilities

• Welcome guests upon arrival and assign rooms
• Provide a summary of hotel amenities to guests
• Coordinate with other departments for guest needs
• Recommend restaurants and activities based on guest interests
• Maintain cash bank and settle daily
• Accept reservations, changes, and cancellations
• Coordinate with housekeeping to ensure room readiness
• Comply with hotel policies and Aspen One standards
• Assist in emergency and security procedures
• Complete delegated tasks and support other departments as needed
• Perform other duties as assigned

Qualifications

Education & Experience

• High School Diploma or equivalent preferred
• One year of customer or guest service experience preferred
• Previous front desk experience preferred

Knowledge, Skills & Abilities

• Knowledge of local activities and events
• Basic industry terminology
• Understanding of company policies
• Strong problem-solving skills
• Active listening and interpersonal skills
• Professionalism in a fast-paced environment
• Attention to detail
• Ability to work independently and in a team

Additional Information

Work Environment & Physical Demands

• Ability to stand, walk, crouch, kneel for extended periods
• Work in wet, hot, humid conditions; walk on slippery surfaces
• Lift, push, or pull up to 50 lbs. as needed

Job Benefits

This position may be full-time or part-time, with benefits including:

• Health, Dental, Vision Insurance
• Flexible Spending Account
• Life Insurance
• Paid Time Off and Leave
• 401(k) Savings Plan
• Employee and Dependent Ski Passes
• Other perks

For accommodations, contact Human Resources at 970-300-7700. This job description outlines the general nature of the role and may change. Aspen One is an equal opportunity employer committed to diversity and inclusion.