Front Desk Agent Limelight Ketchum

Limelight Hotels; Ketchum (ID); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Agent to enhance the guest experience at their vibrant hotel. In this engaging role, you will welcome guests, manage room assignments, and ensure seamless communication with various departments. Your proactive approach and attention to detail will be essential in delivering exceptional service. This position offers an exciting opportunity to be part of a dynamic team, where your contributions will directly impact guest satisfaction. If you are passionate about hospitality and enjoy working in a fast-paced environment, this role is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Ski Pass

Flexible Spending Account

Life Insurance

Qualifications

• One year of customer service experience preferred.
• Previous front desk experience is a plus.

Responsibilities

• Welcome guests and assign rooms upon arrival.
• Coordinate with housekeeping to ensure rooms meet guest needs.
• Assist in emergency and security procedures as directed.

Skills

Customer Service

Problem-Solving

Interpersonal Skills

Attention to Detail

Active Listening

Education

High School Diploma or equivalent

Job description

Job Description

Position Summary
The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. The Front Office Agent will report to the Front Desk Manager.

Job Posting Deadline
Applications for this position will be accepted until March 23, 2025.

Essential Job Functions/Key Job Responsibilities

1. Welcome guests upon their arrival and assign rooms
2. Provide summary of the hotel and the amenities offered to guests
3. Coordinate with other departments daily needs or special requirements for all hotel guests
4. Recommend restaurants and activities for guest’s ability/skill level and interest
5. Responsible for maintaining cash bank and for daily settling of cash bank
6. Accept reservations, changes, and cancellations
7. Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
8. Comply with all policies of the hotels and Aspen One
9. Assist in emergency and security procedures as directed by management
10. Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
11. Other duties as assigned

Qualifications:

Education & Experience Requirements

• High School Diploma or high school equivalent preferred
• One year of customer or guest experience preferred
• Previous front desk experience preferred

Knowledge, Skills & Abilities

• Basic knowledge of local mountain, town activities and events in the area
• Basic industry terminology
• Knowledge of company policies and procedures
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Active listening and interpersonal skills to personalize the guest experience
• Ability to act professional in a fast-paced environment
• Strong attention to detail
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings, contributing positively to group dynamics

Work Environment & Physical Demands

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.