Front Desk Agent - La Concha Key West

Remington Hospitality; Key West (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Agent to warmly greet guests and manage efficient check-in/out at our Key West property.

You will handle guest charges, payments, and maintain accurate accounts while providing exceptional service and handling reservations and special requests with speed and accuracy.

Qualifications

• Experience in hotel front desk or guest services.
• Ability to handle cash, checks and credit card transactions accurately.
• Familiarity with reservations, rates, discounts, and cancellation procedures.

Responsibilities

• Greet and check in/out guests promptly and professionally.
• Post charges accurately to guest accounts and handle payments.
• Manage reservations, including same-day bookings and special requests.
• Know hotel rates, discounts, and blocking of rooms according to occupancy.
• Maintain working knowledge of front office systems and daily transactions.

Skills

Customer service

Cash handling

Reservation management

Communication

Attention to detail

Tools

Front Office system

PMS software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.