Front Desk Agent - La Concha Key West

remingtonhotelscareers; Key West (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Remington Hotels in Key West, FL is seeking a friendly Front Desk Agent to greet guests, check them in and out efficiently, and assist with pre-registration and blocking of reservations when necessary.

You will post charges accurately, maintain knowledge of Front Office systems, and handle cash, checks and credit card information securely. The role involves reviewing reservations with special requests and managing cancellations and relocations while delivering exceptional guest experiences.

Qualifications

• High work ethic and self-initiative
• May be required to work varying schedules including nights, weekends and holidays
• Team player with guest-centric service approach

Responsibilities

• Greet and communicate with guests, check them in and out promptly and professionally, assist with pre-registration and reservation blocking when needed
• Post all charges accurately and know where and how to post them
• Maintain working knowledge of Front Office systems and daily transactions
• Handle cash, checks and credit card information securely and make correct change
• Review reservations with special requests and block rooms accordingly
• Be familiar with hotel rates, discounts and procedures for reservations and cancellations

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.