Front Desk Agent - La Concha Key West

Hotel Yountville; Key West, Northern (FL, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Key West La Concha, Autograph Collection is a historic hotel in the heart of downtown Key West, now part of Marriott's Autograph Collection. The property seeks a part-time Front Desk Associate to warmly greet guests, manage check-in/check-out, and support reservations and billing processes in a guest-centric environment.

Responsibilities include guest communications, accurate posting of charges, and maintaining knowledge of rates and policies.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.

Job description

Key West La Concha, Autograph Collection is a National Historic Landmark located in the heart of the vibrant downtown historic district. Since opening its doors in 1926, our legendary hotel has inspired iconic guests like Ernest Hemingway and Tennessee Williams.

Now newly reimagined as part of Marriott's Autograph Collection, the hotel has undergone a full renovation, seamlessly blending its storied past with contemporary luxury. Guests can experience the timeless charm of Old Key West alongside elevated, modern amenities--including four distinct and inviting food & beverage outlets that highlight the island's rich culinary spirit.

With a prime location on Duval Street, we're just steps from the island's best beaches, parks, restaurants, and shops--offering guests the ultimate Key West experience right outside our doors.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

Applicants have rights under Federal Employment Laws