Front Desk Agent (Hotel)

Guru Hospitality; Eugene (OR); On-site; USD 29,000 - 42,000; Full time

Job summary

Guru Hospitality in Eugene, Oregon is seeking a Front Desk Clerk to support Guest Service Agents with check-in and check-out and to deliver outstanding guest service and hotel profitability.

You will respond promptly to guest inquiries, provide directions to local destinations, and maintain a high level of knowledge about hotel services, hours, and nearby attractions while collaborating with other departments to ensure seamless operations and a warm, welcoming stay.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, hotel events and local attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

Skills

Guest service focus

Integrity and reliability

Customer focus

Job description

Responsibilities

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• Assist with guest check-in/out
• Respond to guest inquiries efficiently
• Provide directions and local recommendations
• Maintain hotel product knowledge
• Support team members and other departments

Qualifications

Passion for exceptional guest experiences.

Integrity, urgency, and discipline

Strong customer focus, adaptability, and dependability

Job Description

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

As a Front Desk Clerk, You Would Be Responsible For Assisting Guest Service Agents In Checking In And Checking Out Guests In The Hotel’s Continuing Effort To Deliver Outstanding Guest Service And Financial Profitability. Specifically, You Would Be Responsible For Performing The Following Tasks To The Highest Standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information