Front Desk Agent /Home2 suites Arbuquerque

Remington Hospitality; Albuquerque (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Remington Hospitality seeks a front desk associate to warmly greet guests, check them in and out, and assist with pre-registration and reservation blocking. You will post charges accurately, handle cash and credit transactions, and manage reservations with special requests. Knowledge of rates, discounts, and same-day bookings is required.

Must follow cancellation and relocation procedures when necessary. Candidates should be able to take reservations quickly, maintain a professional demeanor,

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges accurately and promptly.
• Manage cash handling, including receiving payments and making change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them.
• Handle reservations and procedures, including same-day bookings, cancellations and relocations.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.