Front Desk Agent- Holiday Inn Express- Springfield

Merete Hotel Management; Springfield (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Mereté is seeking a Front Desk Agent to welcome guests, check them in and out, issue keys, and handle reservations with accuracy. You will process payments, document guest charges, and respond to requests to ensure a smooth arrival and departure experience for every guest.

We value reliable, courteous team players who communicate well with guests and other hotel departments. The role requires attention to detail, a professional appearance, and punctuality in a fast-paced environment.

Qualifications

• Customer service experience required.
• Cash handling experience preferred.
• Experience with computers and keyboards.

Responsibilities

• Register guests to the proper accommodations upon arrival.
• Make, change, or cancel guest reservations on request.
• Answer telephones and assist guests with requests.
• Communicate with other departments to fulfill guest needs.
• Keep the front desk area neat and organized.
• Attend mandatory meetings and follow safety procedures.

Skills

Customer service

Cash handling

Computers & keyboards

Tools

POS system

Job description

At Mereté, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.Mereté is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.FRONT DESK AGENTAssociates are paid weekly!SUMMARYAccommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements and collecting payments from guests.ESSENTIAL FUNCTIONSRegister guests to the proper accommodations upon arrival.Make, change, or cancel guest’s reservations at their request.Accommodate guest with any problems or requests they have.Update information in the computer system as needed.Communicate with other departments to fulfill guest needs.Answer telephones.Maintain keys in secure areas.Attend all mandatory meetings.May be required to drive Shuttle Van if applicable.Report all unsafe conditions immediately.Keep work area neat and organized.Regular and reliable attendance and punctuality are essential functions of this position.Consistently at work and on time, follows instructions and accepts feedback.Complete other duties as assigned by supervisor to include cross training.Regular and reliable attendance and punctuality are essential functions of this position.Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.PHYSICAL DESCRIPTIONConstantly standing at the Front Desk on tile or carpet.Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.WORKING CONDITIONSWorking with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.Must adhere to the Hotel’s safety standards and procedures. Exposed to computer printer noise, and telephone noise.SUCCESS FACTORSEffectively and accurately check guests in and out.Ensure prompt and courteous service to guests to ensure all guest experiences are distinctively supreme.Follow all safety procedures.Ensure kind and courteous behavior towards coworkers.Communicate effectively both written and verbal with the public and other team members.Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.Customer service experience necessary.Prior cash handling experience preferred.Experience working with computers and operating keyboards.Must pass criminal background check.