Front Desk Agent - Historic Hilton Hotel

Remington Hotels; Fort Worth (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Associate to join their team in Fort Worth. This role involves greeting guests, managing check-ins and check-outs, and ensuring a seamless experience for all visitors. The ideal candidate will possess strong communication skills and a commitment to providing excellent customer service. If you thrive in a dynamic environment and enjoy working as part of a team, this opportunity is perfect for you. Join a company that values hard work and teamwork, and help create memorable experiences for guests every day.

Qualifications

• Strong customer service skills with a high work ethic.
• Ability to manage cash handling and reservations efficiently.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Handle cash and process payments accurately.
• Manage reservations and special requests effectively.

Skills

Customer Service

Cash Handling

Communication Skills

Teamwork

Tools

Front Office Computer System

Job description

Description

What you will be doing

1. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
2. Promptly, accurately and efficiently know how and where to post all charges.
3. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
4. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
5. Review any reservations with special requests and work to block rooms accordingly.
6. Have knowledge of hotel rates, discounts and how to handle each.
7. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

What we are looking for

1. High work ethic and self-initiative
2. May be required to work varying schedules to include nights, weekends, and holidays
3. Someone who enjoys working as and being part of a team that provides great experiences for our Guests!