Front Desk Agent- Hampton- Opelika, AL

Hampton Inn and Suites- Opelika, AL; Opelika (AL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Holiday pay

PTO benefits

Career growth

Job summary

Hampton Inn and Suites- Opelika, AL seeks a friendly Front Desk Agent to welcome guests and manage reservations with top-tier service. You’ll handle phones, check-ins/outs, and assist guests to ensure a seamless stay.

Ideal candidates are flexible, customer-focused and able to work nights, weekends or holidays. Prior hotel front desk experience is a plus, but not required; training provided. Competitive pay and PTO included.

Qualifications

• Front desk experience or strong customer service skills.
• Ability to work nights, weekends, and holidays.
• Physical ability to lift up to 50 lbs.
• Authorized to work in the United States.

Responsibilities

• Make, edit, and confirm reservations.
• Safeguard guest privacy and safety.
• Answer phones and operate computers.
• Gather and interpret reports; maintain public areas.
• Assist with other duties as assigned.

Skills

Customer service

Communication

Flexibility

Night/weekend availability

Team player

Tools

PMS software

Phone system

Job description

Are you passionate about hospitality and love making people feel at home? We are looking for friendly, service-oriented Front Desk Agents to become part of our work family!As a Front Desk Agent, you’ll be the face of our hotel, ensuring every guest has a seamless, welcoming experience. From managing reservations to assisting guests with their needs, you’ll play a vital role in daily hotel operations while providing top-notch customer service.Your Role Includes:Safeguarding guest privacy and safetyMaking, editing, and confirming reservationsCommunicating with guests and team membersOperating phones and computers efficientlyGathering and interpreting reportsMaintaining clean and inviting public areasHandling cash, keys, and depositsAssisting with other duties as assignedWhat We’re Looking For:Dedication, flexibility, and a positive attitudeAvailability to work nights, weekends, and holidaysAuthorization to work in the United StatesPrior hotel front desk experience is a plus, but not requiredAbility to operate brand management softwarePhysical capability to lift up to 50 lbs, push/pull cleaning carts, and frequently stand, walk, bend, or kneelWhat We Offer:Competitive pay with holiday and PTO benefitsA supportive team that mentors, challenges, and celebrates your growthIf you’re ready to make a difference for our guests and grow your career in hospitality, apply TODAY!We are an equal opportunity employer who participates in the eVerify program. It is our policy to provide equal opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law.