Front Desk Agent, Hampton

Landmark Hotel Group; Hampton (VA); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Bonus money

Guest/employee discounts

Training and development opportunities

401(k) with company match

Life insurance

Generous PTO

Job summary

Landmark Hotel Group is hiring a friendly Guest Services Representative for our Hampton, VA property. This role offers flexible shifts (7am-3pm and 3pm-11pm) with full-time and part-time opportunities.

You will greet guests, assist with check-in, answer questions, and help with reservations, ensuring a seamless and welcoming experience. We value a great attitude, strong communication, problem-solving, and teamwork.

Qualifications

• Great attitude and cheerful disposition.
• Clear communication with guests and colleagues.
• Ability to think quickly and solve guest issues.
• Collaborates effectively with team to deliver great service.
• Present a clean, professional appearance at all times.
• Maintain confidentiality and protect company information.

Responsibilities

• Welcome guests and assist with check-in and check-out.
• Answer questions about hotel and local attractions.
• Resolve guest issues quickly and professionally.
• Assist guests with reservations and special requests.

Skills

Great attitude

Good communication

Problem solving

Team player

Professional appearance

Confidentiality

Job description

“Recognized as the #1 workplace in Hampton Roads 2025"

Guest Services Representative(flexible shifts 7am-3pm/3pm-11pm),HOLIDAY INN EXPRESS HAMPTON

Location: HOLIDAY INN EXPRESS HAMPTON

Full-Time and Part-Time Job

Join Our Team as a Guest Services Representative!

Do you love helping people and making their day special? Then we have the perfect job for you! We are looking for a friendly and enthusiastic Guest Services Representative to join our hotel team.

What You’ll Get To Do:

• Welcome Guests:Greet every guest with a warm smile and help them check into their rooms.
• Answer Questions:Be the go-to person for guests who need information about the hotel or local attractions.
• Solve Problems:Help guests with any issues or requests quickly and efficiently.
• Assist with Reservations:Help guests book their stay and ensure they have everything they need.

Who we are looking for:

• Great Attitude:Always cheerful and ready to help.
• Good Communication Skills:Can talk and listen to guests clearly.
• Problem Solver:Quick thinker who can handle any situation.
• Team Player:Work well with other team members to provide great service.
• Professional Appearance:Ensure uniform and personal appearance are clean and professional.
• Confidentiality:Maintain confidentiality of proprietary information; protect company assets.

Why You'll Love It Here:

• Bonus money for doing a great job
• Discounts for you, and even your friends and family
• Training and Development Opportunities
• 401(k) with company match, Life insurance
• Generous Paid Time Off

Landmark Hotel Group is an Equal Opportunity Employer/Affirmative Action Employer. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.