Front Desk Agent / Guest Services Agent

Holiday Inn Express & Suites Manchester-CONF CTR (Tullahoma); Manchester (TN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Voluntary benefits

401(k) with company match

Travel discounts

Employee referral bonuses

Free telehealth

Daily pay through ZayZoon

Welcoming workplace

Job summary

Holiday Inn Express & Suites Manchester-CONF CTR (Tullahoma) is seeking a Front Desk Agent to deliver guest-focused service during check-in and check-out, handle registrations, secure payments, verify billing, and provide room information.

You will assist guests with reservations, respond to questions and special requests, and work to exceed guest expectations with proactive, brand-accurate service.

Qualifications

• Guest service experience preferred.
• Strong attention to detail.
• Excellent organizational skills.
• Strong written and verbal communication skills.

Responsibilities

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.
• Anticipate guest needs and provide proactive service.
• Implement creative solutions while following brand standards.
• Maintain strong knowledge of hotel offerings, including: hotel amenities and services, room categories and rates, packages and promotions.
• Build strong, professional relationships with guests, clients, and groups.
• Provide local area recommendations and information.

Skills

Guest service experience

Attention to detail

Team player

Organizational skills

Communication skills

Multitasking

Job description

NOW HIRING: FRONT DESK AGENT Guest-Focused | Team-Oriented | Career-Growth Opportunity

Why You’ll Love Working With Us:

• Voluntary Benefits – Dental, Vision, Life Insurance, Critical Illness, Hospital, FSA
• 401(k) with company match
• Travel Discounts
• Employee Referral Bonuses
• FREE Telehealth (MDLIVE)
• DAILY PAY through ZayZoon
• A welcoming, team-driven workplace

Primary Responsibilities:

• Greet guests warmly and efficiently during check-in and check-out
• Complete guest registrations, secure payments, and verify or adjust billing as needed
• Confirm guest information, room rates, and room selections
• Create and code electronic room keys
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction
• Deliver high standards of service to consistently exceed guest expectations
• Anticipate guest needs and provide proactive service
• Implement creative solutions while following brand standards
• Maintain strong knowledge of hotel offerings, including:
  • Hotel amenities and services
  • Room categories and rates
  • Packages and promotions
• Build strong, professional relationships with guests, clients, and groups
• Provide local area recommendations and information

Skills & Experience:

• Guest service experience preferred
• Strong attention to detail
• Team player with a positive, professional attitude
• Excellent organizational skills
• Strong written and verbal communication skills
• Ability to multitask and stay calm in a fast-paced environment

Equal Opportunity Employer

We proudly provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, in accordance with federal, state, and local laws.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Source: Hospitality Online