Front Desk Agent- Full Time Hours

Davidson Hospitality Group; Key West (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc

Maintenance meds

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401(k) match

Job summary

Key West Historic Inns, part of the Davidson Hospitality Group, seeks a friendly Front Desk Agent to warmly welcome guests, assist with reservations, and coordinate check-ins and check-outs for a memorable stay in a historic property. You will provide personalized service in a fast-paced environment along with a strong emphasis on hospitality excellence.

As the first and last point of contact, you will answer questions, manage guest inquiries, and ensure a seamless experience across Winslow's

Qualifications

• Previous customer service or hospitality experience preferred; hotel Front Desk experience is a plus
• Experience with hotel property management systems such as StayNTouch, Opera, or similar PMS platforms preferred
• Excellent communication and interpersonal skills with a friendly, professional attitude
• Strong organizational skills and attention to detail
• Ability to multitask, prioritize responsibilities, and stay composed in a fast-paced environment
• Strong problem-solving skills for handling guest concerns professionally and efficiently
• Basic computer proficiency, including Microsoft Office and hotel management software
• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and varying shifts
• Ability to stand and walk for extended periods and lift up to 25 pounds
• Must be able to read, write, speak, and understand English

Responsibilities

• Welcome guests and assist with reservations
• Process check-ins and check-outs
• Answer questions and provide guest information
• Ensure guests have a seamless stay

Skills

Customer service

Hospitality experience

PMS experience

Communication skills

Organizational skills

Multitasking

Problem solving

Computer skills

Flexible schedule

English proficiency

Tools

StayNTouch

Opera PMS

Job description

Property Description

Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow's Bungalows, Lighthouse Hotel, Ridley House, Ella's Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at www.keywesthistoricinns.com for more information.

Overview

Key West Historic Inns is seeking a friendly, energetic, and guest-focused Front Desk Agent to join our team. As the first and last point of contact for our guests, you will play an essential role in creating memorable experiences by providing warm hospitality and personalized service. In this role, you will welcome guests, assist with reservations, process check-ins and check-outs, answer questions, and ensure every guest enjoys a seamless stay. If you thrive in a fast-paced environment, enjoy connecting with people, and are passionate about delivering exceptional hospitality, we invite you to become part of our team.

Qualifications

• Previous customer service or hospitality experience preferred; hotel Front Desk experience is a plus
• Experience with hotel property management systems such as StayNTouch, Opera, or similar PMS platforms preferred
• Excellent communication and interpersonal skills with a friendly, professional, and positive attitude
• Strong organizational skills and attention to detail
• Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced environment
• Strong problem-solving skills with the ability to handle guest concerns professionally and efficiently
• Basic computer proficiency, including Microsoft Office and hotel management software
• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and varying shifts based on business needs
• Ability to stand and walk for extended periods and occasionally lift up to 25 pounds
• Must be able to read, write, speak, and understand English.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.