Front Desk Agent (Full Time)- Hotel Magdalena

Bunkhouse; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Free room nights

Paid Time Off

Headspace wellbeing

Retail discounts

Job summary

Hotel Magdalena, part of Bunkhouse, seeks a Front Desk Agent to enhance guest experiences through check-ins, reservations, concierge assistance, and responsive service at the front desk.

You'll coordinate with guests on transportation, dining, and local activities while maintaining accurate records, ensuring safety, and supporting team collaboration across departments.

Qualifications

• High School diploma or GED; college degree preferred.
• Six months of related hospitality or service experience.
• Ability to read, write, and understand the primary language of the workplace.
• Familiarity with a Property Management System or similar software.

Responsibilities

• Check guests in and out in a confident, professional manner.
• Handle phone operations and take reservations accurately.
• Assist with transportation, dining reservations, and guest concierge requests.
• Maintain log of guest calls and respond to concerns promptly.
• Keep accurate records of billing, availability, and rates.
• Ensure cleanliness and safety in the front desk area.
• Communicate with other departments to meet guests' needs.
• Attend relevant meetings and adhere to policies.

Skills

Customer service

Communication

Computer literacy

Education

High School Diploma

College Degree preferred

Tools

Property Management System

Job description

Organization- Hotel Magdalena

Summary

The Opportunity:

A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.

Who We Are:

In the mid-1950s and 1960s, the Terrace Motor Hotel sat on the same location as the Hotel Magdalena and the Hotel Saint Cecilia. This 14-acre stretch off South Congress spanning five city blocks, including the Terrace Motor Hotel, eventually came to be owned by legendary musician Willie Nelson. In the 70s, he started Austin Opry House, a famous 1,700 seat music venue, and also built apartments for musicians and traveling road crew. We aim to honor our heritage and provide the same effervescent home to all who pass through.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Complete all shift checklist items
• Check in and out all hotel guests in a confident, professional and personalized manner
• Take hotel reservations accurately and efficientlyAssist in the development and implementation of special projects
• Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Maintain a positive relationship with all employees and guests
• Ensure all calls are answered in a courteous, professional and efficient manner
• Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
• Open, secure and balance out shift banks to include the verification of all credit card and room charge transactions during all shifts
• Maintain accuracy with all accounting and billing procedures
• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
• Issue guest safety deposit boxes as requested
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
• Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings

Qualifications

• High School diploma or general education degree (GED). College Degree preferred
• Six (6) months related experience in hospitality or service industry
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to understand other computer programs (i.e. Property Management System)

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.