Night Auditor

Millennium Hotels and Resorts; Scottsdale (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company

Paid Time Off

Room Discounts

Employee Assistance Program (EAP)

Job summary

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks an attentive hospitality professional to deliver outstanding guest service at the front desk and coordinate with hotel operations.

This role requires a friendly, detail-oriented individual able to handle overnight check-ins, late arrivals, and guest requests while maintaining smooth communication with housekeeping and maintenance teams.

Qualifications

• Passion for hospitality and delivering exceptional service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Solutions-oriented mindset with attention to detail.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Responsibilities

• Check guests in and out during overnight hours.
• Handle late arrivals, walk-ins, and early departures.
• Respond to guest requests, complaints, or emergencies.
• Answer phones and manage reservations.
• Coordinate with housekeeping or maintenance if needed.
• Monitor lobby activity and ensure guest safety and security.
• Balance and reconcile room revenue, cash, credit card, and digital payments.
• Verify all transactions posted to guest accounts.
• Ensure all departments have posted charges correctly.
• Investigate and correct discrepancies.
• Experience in customer service or hospitality preferred.

Skills

Hospitality passion

Strong communication

Fast-paced environment

Detail-oriented

Education

High school diploma or equivalent

Bachelor's degree or equivalent experience preferred

Tools

PMS systems (Opera)

Job description

Join the Team at The McCormick Scottsdale

At The McCormick Scottsdale, hospitality is relaxed, scenic, and guest-focused. Every experience is designed to help guests unwind, connect, and enjoy the best of Scottsdale in a welcoming resort-style setting.

About The McCormick Scottsdale

Set along the shores of Camelback Lake with views of the surrounding mountains, The McCormick Scottsdale offers a laid-back resort experience in one of Arizona's most sought-after destinations.

Conveniently located near premier golf courses, shopping, dining, and outdoor recreation, the hotel welcomes both leisure and business travelers looking for comfort, convenience, and a touch of Scottsdale charm. With inviting amenities and a scenic setting, The McCormick creates an experience that feels both relaxing and memorable.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

At Millennium, we are guided by our core values:

• Passion for Hospitality - Delivering meaningful and memorable guest experiences
• Entrepreneurial Spirit - Taking ownership and acting with agility
• Innovation - Continuously improving how we operate and serve
• Progressive & Solutions-Oriented - Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees.

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Technical / Role-Specific Requirements (Customize Per Role)

• Check guests in and out during overnight hours
• Handle late arrivals, walk-ins, and early departures
• Respond to guest requests, complaints, or emergencies
• Answer phones and manage reservations
• Coordinate with housekeeping or maintenance if needed
• Monitor lobby activity and ensure guest safety and security
• Balance and reconcile:
  • Room revenue
  • Cash, credit card, and digital payments
• Verify all transactions posted to guest accounts
• Ensure all departments (front desk, restaurant, bar, spa, etc.) have posted charges correctly
• Investigate and correct discrepancies
• Experience in customer service or hospitality preferred
• Familiarity with PMS systems (e.g., Opera) is a plus

Education

• High school diploma or equivalent required
• Bachelor's degree or equivalent experience preferred (management/executive roles)

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth.

Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.