Front Desk Agent Full Time

Ocean Suites Motel; Harbor (OR); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Tuition assistance for college students

Up to 40 hours paid time off per year

Job summary

Ocean Suites Motel in Harbor, Oregon is seeking a full-time Front Desk Agent to handle reservations and provide excellent customer service. The ideal candidate should have a minimum of 12 months of relevant experience and possess strong communication skills.

Responsibilities include processing payments, opening the office, and coordinating with housekeeping. Benefits include tuition assistance and paid time off.

Qualifications

• Minimum of 12 consecutive months working as a front desk at a motel or busy office/call center.
• Able to type a minimum of 30 wpm with 95% accuracy or higher.
• Tests will be given during the interview.

Responsibilities

• Handle all aspects of the reservation process.
• Open the office and process payments.
• Clean office areas and coordinate with housekeeping.
• Build rapport with guests through friendly conversation.

Skills

Customer service skills

Problem-solving skills

Basic computer skills

Typing skills

Neat handwriting

Ability to handle difficult situations

Basic math and English skills

Spanish (helpful)

Tools

Microsoft Office

Google Workspace

Job description

Future Opening: Front Desk Agent Full Time

Please note an applicant will only be considered if they currently live within 15 miles of the Brookings/Harbor, Oregon area. If you do not currently live here and have a place of residence, please submit your application after you have made the move. Thank you.

Hours

Monday and Tuesday: 8 a.m. – 5 p.m.
Wednesday through Friday: 8 a.m. – 2 p.m.

From time to time, we may need you to pick up an extra shift or swap shifts should the need arise.

Benefits / Perks

• Tuition assistance for college students
• Up to 40 hours paid time off per year

Tasks and Responsibilities

• Handling all aspects of the reservation process
• Opening the office
• Processing payments
• Completing daily settlements
• Cleaning the office areas
• Coordinating with housekeeping regarding room status and room/guest needs
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms

Required Knowledge / Skills / Job Qualifications

• Minimum of 12 consecutive months working as a motel front desk or in a very busy office/call center within the past 3 years
• Must have very neat handwriting
• Basic computer skills – Microsoft Office (version 2019 or later) or Google Workspace programs
• Excellent customer service and problem-solving skills
• Basic math and English skills
• Able to type a minimum of 30 wpm with 95% accuracy or higher
• Spanish helpful but not required
• Ability to deal calmly and politely with difficult people and difficult situations
• Ability to work well in high pressure situations

Tests will be given in these areas during your interview.