Front Desk Agent | Full Time

Omni Hotels and Resorts; Asheville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic Front Desk Agents to deliver exceptional service in a dynamic environment. This role involves creating memorable guest experiences by providing a warm welcome, managing check-ins and check-outs, and ensuring guest satisfaction throughout their stay. Ideal candidates will thrive in a fast-paced setting, demonstrating strong communication skills and attention to detail. Join a team that values respect, gratitude, and empowerment, and be part of a company known for its commitment to excellence in hospitality.

Qualifications

• Previous customer service experience preferred.
• Ability to communicate clearly in English, both verbally and in writing.

Responsibilities

• Provide a five-star welcome and departure experience to guests.
• Process guest check-ins and check-outs according to standards.
• Resolve guest issues and maintain confidentiality of all information.

Skills

Customer Service

Communication Skills

Attention to Detail

Mathematical Calculations

Problem Solving

Education

High School Diploma

Job description

Location

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Job Description

*Eligible for Upsell Incentive** Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities

+ Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures

+ Empathetically listen to guest inquiries and provide appropriate responses

+ Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

+ Block rooms in the computer and follow through on designated requirements

+ Pre-register designated guests and prepare key packets

+ Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

+ Maintain confidentiality of all guests and hotel information

+ Employ attention to detail in order to ensure security of guest room access.

+ Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

+ Maintain guest history files on all guests

+ Accommodate room changes expediently

+ Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

+ Issue safe deposit boxes to guests and ensure security of key

+ Monitor, send, and distribute guest faxes

+ Generate, print, and distribute daily and weekly reports

+ Resolve discrepancies on the room status report with Housekeeping

+ Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions.

Qualifications

+ Available for weekends and holidays, as well as mornings and evenings.

+ Previous customer service experience preferred

+ Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

+ Ability to accurately and efficiently input information into computer systems

+ Ability to work cohesively with co-workers both within and outside of your department

+ Ability to compute accurate mathematical calculations

+ Ability to think clearly, quickly, and make concise decisions

+ Ability to prioritize, organize, and follow up

+ Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail] .

Job LocationsUS-NC-Asheville

Posted Date1 week ago(4/15/2025 4:37 PM)

Requisition ID 2025-121912

# of Openings 4

Category (Portal Searching) Front Office Operations