Spa Front Desk Agent Full Time

Omni Hotels & Resorts; Asheville (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Spa Front Desk Agent to manage the reception area at a luxurious spa. This role involves greeting guests, handling inquiries, and booking appointments while ensuring exceptional service. Join a dynamic work environment that values respect and empowerment, where your contributions matter. If you're passionate about hospitality and enjoy engaging with guests, this position offers a unique opportunity to thrive in a renowned setting.

Qualifications

• Previous customer service experience required.
• Ability to stand for up to 7 hours per day.

Responsibilities

• Perform guest check-in duties, including billing and reviewing itineraries.
• Greet guests courteously and confirm scheduled appointments.

Skills

Customer Service

Effective Communication

Education

High School Diploma or Equivalent

Tools

Resort Suite Software

Job description

Location

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is known for understated elegance and southern charm; it has hosted ten U.S. Presidents and numerous luminaries from art, entertainment, sports, and politics. The property features sweeping views of the Blue Ridge Mountains, excellent restaurants, a Donald Ross golf course, tennis and fitness center, award-winning spa, and spacious conference facilities.

Associates at Omni Grove Park Inn and Spa enjoy a dynamic work environment, comprehensive training, mentoring, and pride in working for a company renowned for exceptional service. We foster a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about serving others, Omni Grove Park Inn & Spa could be your ideal workplace.

Job Description

The Spa Front Desk Agent manages the reception area at The Spa, including greeting guests, answering phones, assisting with inquiries about Spa services and products, booking and adjusting appointments, checking guests into the system, and processing charges. The role also involves supporting The Spa Boutique and preparing paperwork for the next day. Compensation includes an hourly rate plus a portion of service charges, ranging from $19.00 to $22.00 per hour.

Responsibilities

• Perform guest check-in duties, including billing and reviewing guest itineraries.
• Greet all guests and visitors courteously, using their proper names, and thank guests upon departure while inquiring about their experience.
• Confirm scheduled appointments and follow up with late or no-show guests.
• Schedule and accurately confirm spa appointments following Omni Hotel & Resorts' standards.
• Upsell, cross-sell, and pre-sell Spa services and products.
• Handle guest feedback or complaints professionally and escalate issues as needed.
• Become proficient with Resort Suite software to manage bookings and modifications efficiently.

Qualifications

• Previous customer service experience required.
• High school diploma or equivalent.
• Effective communication skills in a professional environment.
• Ability to stand for up to 7 hours per day.
• Ability to lift, carry, push, or pull up to 30 lbs.
• Availability to work weekends and holidays as scheduled.