Spa Front Desk Agent Full Time

Omni Hotels and Resorts; Asheville (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks a Spa Front Desk Agent to join their team at a prestigious location. This role involves welcoming guests, managing appointments, and ensuring exceptional service standards. The ideal candidate will thrive in a dynamic environment and embody a culture of respect and empowerment. With a focus on customer satisfaction, the position offers opportunities for growth and development within a renowned establishment known for its elegance and charm. If you are passionate about service and enjoy working in a vibrant setting, this could be your perfect opportunity.

Qualifications

• Previous customer service experience is required.
• Must communicate effectively in a professional environment.

Responsibilities

• Perform guest check-in and billing for services.
• Schedule spa appointments and confirm them accurately.
• Receive guest feedback and resolve issues.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Resort Suite Software

Job description

Location

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Job Description

The Spa Front Desk Agent is responsible for the reception area at The Spa which includes: the greeting of all guests; answering phone calls; assisting guests with questions regarding Spa services, Spa products and The Omni Grove Park Inn; booking and adjusting appointments; checking the guest into the computer system and charging for services. The Spa Front Desk Agent is also responsible for filling in at The Spa Boutique and preparing next day paperwork. The Front Desk Agent receives an hourly rate and a portion of the service charge, equaling $19.00 - $22.00/hr.

Responsibilities

+ Perform guest check-in responsibilities, include billing for their services and reviewing guest’s itinerary.

+ Acknowledge and greet everyone who enters and leaves The Spa. Greet guests by their proper name. Thank each guest as they depart, inquire about their stay.

+ Confirm appointments and call late or no-show guests and respond accordingly.

+ Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.

+ Up-sell, cross-sell, and pre-sell The Spa’s services and products.

+ Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise

+ Become proficient with Resort Suite software in order to accurately book, change and cancel appointments.

Qualifications

+ Previous customer service experience is required.

+ High school diploma or equivalent.

+ Must be able to communicate effectively in a professional business environment.

+ Must have the ability to stand for 7 hours per day.

+ Ability to lift, carry, push, pull 30 lbs.

+ Must be able to work a schedule including weekends and holidays.

Job LocationsUS-NC-Asheville

Posted Date2 days ago(5/5/2025 3:02 PM)

Requisition ID 2025-122773

# of Openings 1

Category (Portal Searching) Spa